First, I had had the issue that Evernote (on line) will not sync with Evernote Desktop so I can’t get my recordings downloaded. How do I fix this? So, I decided to send them to myself via e-mail and it worked for a few recordings and now I am now having issues with the e-mail. When logged into Evernote I was (before) able to send the recording to my e-mail address. But today I get a pop up in the bottom right corner; "Unable to send email to _____." With NO other explanation. How do I fix this? I can’t seem to find any answers to these two problems. Tech support is unresponsive with tickets. This was a waste of my money. With these types of issues I can’t see why I should use or promote the Livescribe Pen.