I've had the same issue on a Windows 7 - 64 bit laptop and tried the above but didn't work. What did work for me was the following: 1. Right-click the installation file's icon. This will be the .msi file. Mine was saved under C:\Users\USERNAME\AppData\Local\Temp 2. Click Properties > Compatibility . 3. Select the compatibility mode for previous versions. 4. Click Apply. 5. Run the installation program. Hopefully this works for some that have had problems.