dmatthew

 

Btw, the only "bug" we're seeing related to Two Step at the moment is where a button during setup, usually the last "Complete Setup" button, stops working.  This is because the security area of your settings actually has a timer set for it (should be 10 minutes), and if that timer runs out during set up, you'll need to restart the process. I *believe* the timer starts at initial login to your entire settings area, so if you haven't been prompted for your password at the security area, you're sitting on that timer and may run into an unresponsive button.

I saw this after I posted my issue with completing the setup with two step authentication.  It sounded exactly like the symptom I was having so I tried the setup again and timed myself.  It took me about 5 minutes to get to the Complete Setup button, but still the same thing - no response after hitting the button.  Any other suggestions?

 

PROBLEM SOLVED!  Switched to IE (was using Chrome) and was able to complete the setup.  It pays to persevere.

Btw, the only "bug" we're seeing related to Two Step at the moment is where a button during setup, usually the last "Complete Setup" button, stops working.  This is because the security area of your settings actually has a timer set for it (should be 10 minutes), and if that timer runs out during set up, you'll need to restart the process. I *believe* the timer starts at initial login to your entire settings area, so if you haven't been prompted for your password at the security area, you're sitting on that timer and may run into an unresponsive button.

I saw this after I posted my issue with completing the setup with two step authentication.  It sounded exactly like the symptom I was having so I tried the setup again and timed myself.  It took me about 5 minutes to get to the Complete Setup button, but still the same thing - no response after hitting the button.  Any other suggestions?

I've been trying to set up two step authentication (Android) and i can get as far as Enter a Backup Code, but when I hit Complete Setup, nothing happens - the Enter Backup Code window continues to display with the Security Summary Page in the background.  If i hit Complete Setup again, I get another pop-up saying "the following pages have become unresponsive" (it lists Security Summary and untitled, which I assume is the Enter Backup Code window) and it gives me the option to Wait or Kill the pages.  I've waited up to 30 minutes, but still nothing.  Tried several times with no luck.

1) Enable Two step auth in Security Summary

2) Verify email; enter code received

3) Entered mobile number; received text message with code

4) Entered code, received QR code

5) Scanned code with google authenticator

6) Entered code generated by google auth

7) Recieved list of backup codes

8) Entered one of the backup codes

9) Hit Complete Setup

10) ZILCH, NOTHING, NADA