I want to make sure I understand the concept here. I have tried several times and several ways to contact Evernote directly using the feedback option and the request for help option on my settings page. I have never been successful in any of these attempts. No where does it say that there is no contact permitted with the developer unless you purchase their Premium package, but now assume this is the fact. I do intend to purchase premium in 2014, but I just want to verify that my assumption is correct. Is it impossible to have direct contact with the Evernote developers if you do not purchase their Premium service? And, if that is the case, why is it not stated clearly in the free version?