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About imalone

  1. Hi Annah, I think I might have to get up in the middle of the night to chat, so here is my ticket number: Ticket# 873818 Any help you can offer would be most appreciated!
  2. Thanks! Based on the speed of the reply, I might just look around and see if there is a discussion thread on my question. Then I might reconsider my premium account,
  3. Is anyone else having difficulty contacting support? I live in SE Asia so I am rarely online when the chat button is functional. So I emailed my support question 8 days ago. I have also sent two further emails to enquire about the lengthy wait for any sort of reply. It is like throwing a question into the oracle at Delphi. A brief moment of hope and then - nothing. I am not sure if this is just me, or if anyone else has had this problem, maybe the number of premium customers has increased but the number of support staff has not. Because it has never taken this long before.
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