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Esy

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  1. This installation problem has been solved thanks to the team of Evernote Support. It was due to the incomplete uninstallation of Evernote Touch by only clicking the "uninstall" button on Windows 8 start menu. The solution: 1)Download and install the trial version of Revo Uninstaller Pro. 2)Use the '"forced uninstall" feature and enter the folder path of Evernote Touch. 3)Run it under advanced mode and delete all items. 4)Run the installer of the desktop version of Evernote.
  2. I tried to install the the latest version of Evernote on my LenovoG400s laptop with Windows 8-64 bit but failed to do so.I tried with the older versions but the outcomes are the same.Each time there would be a window popping out saying "The installer has encountered an unexpected error installing the package. This may indicate a problem with this package. The error code is 2755." and another one saying ".\Bootstrapper.cpp:896) 0x643:Fatal error during installation."There was a preinstalled Evernote Touch on the Windows 8 Start Menu but i don't think it is the cause of the error 2755 as my setup text document does mention "Did not detect any installed versions of Evernote 3.5 or 4."I haven't installed or uninstalled any version of Evernote on the desktop before so i guess the solutions for the error 2732 won't work here. Below is the setup text document: [08/20/2013 22:12:03] Evernote 4.6.7.8409 Installation has started[08/20/2013 22:12:03] Running as user: (hidden)[08/20/2013 22:12:03] Initializing installed product finder.[08/20/2013 22:12:03] Checking if product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is installed.[08/20/2013 22:12:03] Product {f761359c-9ced-45ae-9a51-9d6605cd55c4} is not installed.[08/20/2013 22:12:03] Checking registry for product {f761359c-9ced-45ae-9a51-9d6605cd55c4}.[08/20/2013 22:12:03] Product GUID {f761359c-9ced-45ae-9a51-9d6605cd55c4} was not found in the registry[08/20/2013 22:12:03] Initializing installed product finder.[08/20/2013 22:12:03] No products with upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} found.[08/20/2013 22:12:03] Checking registry for upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} (E190C2EAF5FC03e468956D042EA3B899).[08/20/2013 22:12:03] Upgrade code {AE2C091E-CF5F-4e30-8659-D640E23A8B99} was not found in the registry[08/20/2013 22:12:03] Initializing installed product finder.[08/20/2013 22:12:03] Checking if product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is installed.[08/20/2013 22:12:03] Product {A5C8B875-E86C-4783-83F4-F35E788FFC29} is not installed.[08/20/2013 22:12:03] Checking registry for product {A5C8B875-E86C-4783-83F4-F35E788FFC29}.[08/20/2013 22:12:03] Product GUID {A5C8B875-E86C-4783-83F4-F35E788FFC29} was not found in the registry[08/20/2013 22:12:03] Checking for already installed products[08/20/2013 22:12:03] Did not detect any installed versions of Evernote 3.5 or 4.[08/20/2013 22:12:03] Product is not currently installed. No admin check needed.[08/20/2013 22:12:03] Parsing command line: "C:\Users\user\Downloads\Evernote_4.6.7.8409.exe" [08/20/2013 22:12:03] User preferred language is: en (US)[08/20/2013 22:12:03] Using language: 1033[08/20/2013 22:12:03] Using transform :1033[08/20/2013 22:12:03] The following arguments will be passed on to msiexec.exe: /lvx* "C:\Users\user\AppData\Local\Temp\EvernoteSetupMSI.log" ALLUSERS=1 TRANSFORMS=:1033 [08/20/2013 22:12:03] Extracting resource with ID 129 of type BIN to file C:\Users\user\AppData\Local\Temp\Evernote.msi[08/20/2013 22:12:03] Target file already exists. Deleting.[08/20/2013 22:12:05] Using MSI package from C:\Users\user\AppData\Local\Temp\Evernote.msi[08/20/2013 22:12:05] Executing C:\windows\system32\msiexec.exe /i "C:\Users\user\AppData\Local\Temp\Evernote.msi" /lvx* "C:\Users\user\AppData\Local\Temp\EvernoteSetupMSI.log" ALLUSERS=1 TRANSFORMS=:1033 [08/20/2013 22:12:43] Process execution was successful.[08/20/2013 22:12:43] Installation failed: (.\Bootstrapper.cpp:896) 0x643:Fatal error during installation. Is there anything i can do to fix this problem?Is it the problem with the Windows Installer or something else?
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