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Kevin O

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About Kevin O

  1. I'm right there with you. I can't believe the amount of time that this has been going on for. This is core functionality for EN. Sync is 100% the most important feature for our users. It has to work or we can't use the service. I posted here a week or so ago and one of the EN folks responded with a link to a post where someone from EN was discussing the issue and stated that they were working on it. That post was from 1/18/13. It's now May 1st. I just submitted another ticket last night as I have now lost important notes as a result of this. I had a meeting with one of our business partners where I created a note on my iPhone 5, took 1 photo, and added some text notes. I can't even begin to express how important this note was. Well, after a week or so with this note being stuck in "Sending Changes", I eventually started getting "Synchronization Failed" messages and this note was no longer accessible on my device. It's gone and never made it to the server. I also updated my App Store review accordingly. Previously, I gave them a 5-star review. I am tired of feeling like a helpless consumer at the mercy of EN. They took my money, gained my trust, and I am getting shafted. Like I said before in a previous post, I totally understand app bugs and sympathize with companies when they have them. I'm in the software business myself and I fully understand the growing pains of scaling an application. It's expected that bugs like this will arise. What wasn't expected was a long-term, critical issue with their core service offering that continues to plague many of its users. On top of this, we are left without the transparency and full-disclosure that you would expect of a company like Evernote.
  2. I just got a marketing email from EN announcing their new "document search" feature. It made me mad. It served as a clear message that the priorities within EN are not to create a stable, core service but to push features to drive new subscriptions. This sync issue is hurting current customers but nobody seems to care. This sync issue is a SERIOUS defect in their service. At the core of a service like EN, that promotes a central hub for notes with multiple options for clients, sync HAS TO WORK. it must be considered paramount. If sync doesn't work, EN cannot be trusted for anything of importance. I have asked my colleagues to start migrating their notes off of EN and we are evaluating other solutions. It's a shame. I am actually quite sympathetic to software companies when they experience bugs. I'm also very patient while they work to resolve them. But this situation is different. There is not even a shred of evidence that fixing this is anywhere in the list of priorities. This is a total disregard for the customer.
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