The subject field sums up the issue. Numerous other posts about this and I see no response from EN ?? At least you could make sympathetic noises or something no? At least _say_ you're working on it? (And, no, the fix that a few other people have found _on their own without help from you guys_ - of using the EN web version instead - did not work for me.)
I just checked to make sure I was remembering correctly that my billing cycle rolls over 11/30 - so I have about two weeks (for you) to figure this out before I cancel my Premium account, which I have had for 4-5 years, after having a bas