I am not sure what is dodgy about it. In fact, a lot of this is taken from my own interactions with customer support when I was having issues. Basically, all you are doing is removing the old version of your app, and reinstalling a new one, except that this is a direct download from Evernote, and it not only has more features, but tends to be more reliable for things like Spotlight indexing. I don't know about upgrades, but if you mean updates, they download automatically if you want. You can even opt-in for the betas if you would like (you cannot do this with the appstore version). As long as you follow the directions I posted, I doubt you will have any issues whatsoever. Good luck, and let us know how it goes! well because the app store has a reason to be and if we start downloading directly from the software manufacturers then this reason becomes meaningless. What is anybody going to do when they want to return to the app store? Repeat this deleting process? This is what I mean with due diligence, this is a patchy solution and not a sustainable one. And yes I meant update and not upgrade, I typed 'g' instead of 'd'. I would be better if Evernote would confirm that something went wrong, and that stuff is going to be ok in a certain amount of time, it would be definitely more honest instead of letting other people run into troubles. I am not sure what the rationale is behind the Mac appstore (security and safety?), and I personally find it quite restrictive (other apps I use lost significant functionality and I have had to direct download from their sites too), but that is kind of besides the point, because you are correct that the appstore version and the direct download one ought to run perfectly. They don't, though. I don't think it is "dishonest" that they don't work as they should -- obviously most people are doing fine with the apps, and so the bugs are going to be a little more difficult to track down and eliminate. They could be caused by all sorts of problems. I have no inside knowledge, but I am quite confident that Evernote is working diligently on fixing the problems and getting the bugs worked out as quickly as possible. If you are planning to stick with the appstore, and willing to wait a while (they need time to develop fixes, and then it will take some time to get it approved by Apple), then it will surely come along in time. A page with known issues and bugs in the apps would be very welcome, but so far Evernote has resisted that solution. To be fair, that kind of thing is actually not found either for many other apps by major developers. Here is my feedback: I have deinstalled the app store version and reinstalled the one from Evernote directly, it works now. It took two hours of my time and solved only my problem.