moe52

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About moe52

  1. I think a lot of the responses are overly critical. I made one of the original postings on this topic and my beef is not, "hey, how come you give such crappy free support," it's "please set expectations." If Evernote tells me free users get no support, I am ok with that. If they tell me to wait two weeks, that's ok. I just need to know and not wait many days for a promised answer that will come in a month (or never). If I need support, I will sign up for Premium, or I will rely on the discussion groups. Now I know what to expect, and that's fine. And if that's not ok, I'll try OneNote which I hear keeps getting awesomer. (As regards the database issues, for me they have always resolved by reinstalling the application, no data lost. For what it's worth.)
  2. Thanks for all the followups. I understand someone's comment was that non-Premium support takes 10 business days; if that expectation was set up in the Support form or the standard reply, then I missed it. 10 days is two weeks. That's a loooooong time for a support request. For what it's worth, I waited three days then complained and heard no reply. At that point, I also applied my own fix (reinstalling the application), which worked. I mentioned that in my reply so maybe that's why no reply until today, when the odd, "We are unable to personally answer your inquiry. I'm closing this request today..." message. Anyway, my point remains not that they offer better support for a free product but that they set expectations. Good company, good products; I think they are hurting themselves for no reason.
  3. Evernote support for non-Premium users is non-existent. When you submit a request, it warns you that Premium users get first priority. That's understandable. What it doesn't say is that non-premium users get NO priority. My request was unanswered, as were followups, until, 5 weeks later, I got a messages saying "We are unable to personally answer your inquiry. I'm closing this request today and encourage you to find the answer to your inquiry via a search on the Evernote Support page or with our active user community in the Evernote forums." If the company is not offering support to free users, that's OK with me, I understand -- JUST HAVE THE COURAGE TO SAY SO!
  4. mac

    Same problem here. The message says to reach out to Evernote support. Three days, no reply. (I am not a premium member but seriously, three days?) Anyway, uninstalled the app and reinstalled and that fixed it.
  5. mac

    Same problem here. I uninstalled the app and reinstalled and that fixed it.
  6. mac

    The message says to reach out to Evernote support. Three days, no reply. (I am not a premium member but seriously, three days?) Anyway, uninstalled the app and reinstalled and that fixed it.
  7. mac

    > Contact Evernote support? Did so, three days ago and not a peep.
  8. Found at least one cause for losing line breaking when pasting. I corresponded with someone at Evernote who was not able to repeat this. So I did some more experiments and realized what was triggering it. In my case, the problem only occurs when copying from PPC apps running under Rosetta (in my case, Eudora and BBEdit). Because I was a heavy Eudora user, I saw it often and never realized it was only under those conditions. In my experiments, there was no problem for any modern app (like TextEdit).
  9. Found an interesting workaround. Paste into another document did not work but if I paste the text into a browser text entry block (such as this one, I am typing into right now!), I can then copy that and paste it into the note. Weird. Why can't Evernote handle copy and paste of text??? Arg.
  10. +1! I have the opposite problem. Pasting text into Evernote loses line breaks. So this: Mary had a little lamb and a little veal and a drumstick pastes into the Evernote note as: Mary had a little lamb and a little veal and a drumstick Ungood. (Evernote 5.0.4, Mac OS 10.6.8)
  11. I used ">>" to flag items I want to follow up on later. I want to search for notes that contain the >> note. But search seems to ignore the ">" character. In fact, it ignores every non-alpha charcter I tried. The documentation doesn't discuss this. Using Evernote on Mac (OS X Lion).