I'd like to add my voice to the list of users that are very disappointed in the unmitigated catastrophe that is Skitch 2.0. As a project manager, I rely upon Skitch to quickly and conveniently annotate screenshots for the instruction and training of our clients. Skitch 2.0, frankly, isn't usable; the user interface is unintuitive and abandons convenience and quality-of-life improvements that made Skitch 1.0 so easy to use, and the difficulty with sharing direct fullsize image URLs renders the product essentially unusable. I implore you: abandon Skitch 2.0, and go back to the drawing board. Listen to your customers and consider why they are so irate; you're risking more than your client satisfaction here -- you are jeopardizing your brand and on the verge of ceding your customerbase to a clone product as soon as it's created.