Good morning,
managed to get in touch through another ticket that I opened on 05/21/2024, I started a new ticket stating that I was no longer able to access my account as it had been stolen/hacked, they responded with an email informing the basic procedures, which was done without success, I returned the email stating that even after carrying out the procedure informed, I was unable to access it and I detailed what happened, attaching prints of the license renewal and some prints of an IPAD that I managed to leave offline and the Evernote APP was not disconnected, on it you can see images of the notes that can prove that the account belongs to me.
They responded to the email I sent informing that the email configured in my account was receiving the link to recover the account, but that was the problem from the beginning, the email that is there in my account does not belong to me, it was added by person/hacker who stole my account.
I returned the email to support informing this, but it seems that support does not understand that I do not have access to the email that is configured on the account, as it is the hacker's email and not my original email.
This ticket is being handled by the number ( Ticket# 3895356 - No access to my account )