Noveliss

Hey everyone, I came back here to let everyone know that I was finally able to resolve this issue of having my account linked to an inactive old email address. I literally just kept doing support tickets, I did 4 of them and after about 2 weeks an actual human (lol) member of the support team emailed me back. Over the course of about 2 weeks we exchanged emails and they just tried different things on their end to get me back into my account and then had me change my email to my current one. It worked and I got my account back after fearing I would lose 10-12 years of notes. Any questions let me know!

I'm having the exact same problem and support hasn't responded to me.