Stephen Strydom

Hi, I inadvertently clicked on an upgrade offer (which was driving me crazy popping up every 2 seconds on my desktop) I tried to go back to the Personal Subscription (paid for the year) which I am very happy with. I downgraded but received no confirmation and I see I am still on the Professional plan. Please show me how to fix this. Also I want to remove the autorenewal on this account as I have not had good experiences with auto renewal. Please help. Thanks Stephen Strydom