Annie C

HIGHLY frustrated with this change. The communication around this was poor; on my end it was an alert that the pricing tiers have drastically changed and already in affect. I am a 5+ year user, and have over 2,000 notes for professional and personal life. I use Evernote daily and switching to a new platform is not an easy change. If Evernote was planning on this change, I would have appreciated the company using the past months to clearly communicate the new free plan so there was adequate time to find a new platform. Additionally while some users may be okay to pay, $130/year feels incredibly high for the service Evernote provides. For example, I pay less for Dropbox, which holds all my photos, videos, and documents (personally this feels like a much larger service than storing notes). It also feels incredibly aloof to change pricing so drastically. A consumer base given free access to so many notes and notebooks are not prepped for that kind of price jump. To be clear, I am not saying Evernote should have stayed at the previous pricing structure forever. But the poor communication and drastic pricing expectation is shocking and forced me to find another platform. Unsurprisingly, I cannot even contact support chat or email without a paid tier so this is my only option for expressing consumer feedback. Feedback that will be approved by a moderator and assuming will not be posted since it is not in support of the change. But hoping this at least goes to someone internally. I am a very disappointed end user that could've accepted a lower price option with good support and communication, but with this direction I am out.