TerrySip

I hope we do as well! Thank you.

They responded to me rather quickly. I'm sorry I know that back to back post on forums are frowned upon.

I did just that. Thank you for your assistance gazumped.

I still need help please. Is there any other reason the email isn't showing up? They pay for your services and haven't been able to use it for 2 weeks they mentioned. Is there a way to see what's going on with the account? or another way to log in?

It never showed up in the inbox or spam folder for my client. It showed up prior to me making this post on Friday, shortly after getting the 2nd screenshot about the reset email being sent. But now going through the same process it does not do that anymore. I'm using the exact same email I was using last week. and you're right about the emails taking a little bit of time to show. Normally it would even take 2 to 3 minutes for the email to show.

Thank you for replying back to me. So originally we started by -signing in and then it says that a password reset is required. -Then it says Reset password email sent after pressing the Reset Password -Then we press ok and go back to the email to click on the link to change the password. -Then it brings you to that first screenshot I posted. Now following the same steps, we can't even get an email to show up from Evernote. The email works fine as we have sent test emails and they went through with no problems. It doesn't show up as spam folder either. Thank you again for your help.

This is not a spam post Mods. Please don't delete my post again I'm begging you. lol Just need some assistance with continually getting this error when clicking the password reset link in the email message. We sign in and it asks us to reset the password, then it brings us to this page. I'm not sure what to do from here.