George Dimopoulos

The problem here is not that the business decided to raise a price, the problem is that they charged my bank account suddenly, without previously get an approval for the new price, which is x3,5 times more than the previous one. They rest on a notification they sent to me some weeks before, which, however I wasn't able to read earlier. No business ever is taking the money out of a customer bank account, because it decided an unreasonable (at least for me) increase to the price. Also mind this, at the price of 69.99 EUR (much lower of what EN asks) you get the whole Microsoft 365 Office Suite online and offline/ desktop client including one note and 1TB of space in One drive. Probably there are people out there that they believe EN worth more and cost more. I'm really sorry for this, I was using EN for years, even though I prefer it over Microsoft One note, the way that they decided to charge me - with no prior approval - means a lot and first of all that they not respect my right to control where my money go.

And really I cannot understand all this conversation. If EN need more money an annual, gradual increase of 5% would offer some "space" for them, Increasing by 330% in one, is crazy..,

I try to remove my credit card data and this is not allowed. Please let me know how to remove my credit card.

The same happened to me, they charge 330% more from my previous subscription with no consent, and this is totally unacceptable. You should first downgrading, if not an acknowledge received by the customer and then move to an new plan. The practice to charge x3,5 from the last time with no approval by the client, is like you're stealing our pockets.

I have not received any email and there is no consent for this charge. Please, I want to downgrade and the amount charged back to my credit card. Let me know where to sent the request.

Good morning, I received a charge this morning 99.99 for my subscription in my mobile, from my bank. The usual amount I was paying all these years is 29.99. I haven't gave any consent for this excessive increase to my subscription plan. I want to recall the transaction and the subscription cancelled. Please let me now about the process. I communicated to my bank and disputed this transaction as it is not approved Thank you,