I have the same infuriating issue. This has never happened with any other legitimate program that i can recall. Signing out and removing data from my mac has not solved the problem. I have been using EN for about 8 years but I am tired of its eccentricities, especially this one which makes the program unusable. I would not advise anyone starting out to invest their time in using this program. Problems occur in all software but it is nearly impossible to reach a live tech person, the program is not well supported in that regard--you are on your own.