pickanamealready

when I finally found a way to email evernote directly I sent them this message: Hello, I've been a customer for a long time, and I have been with you through a lot, but Friday takes the cake. I can't access my account, your system says it's been deactivated. When I follow the link to reactivate it, your system says there's no account associated with this email address. When I try to create a new paid account with this email address so that I can access customer support in any way, your system says there is already an account with this email address. I need this to be fixed immediately. We just paid our subscription in September, and there was no email or notification sent to me about any reason why this was happening if it was done intentionally. I hope that this means it is an easily fixed glitch because if this account is truly lost then I lost so much. Please help. And this is the response I just received: Hi there, We have received your communication. We regret to inform you that your request cannot be processed as it does not relate to the processing of your personal data. You are welcome to check out Evernote Help and Learning and refer to the following available support options: If you are an Evernote Personal, Professional, or Teams customer, you can sign in and access additional support options. If you are experiencing issues in accessing your account, visit this page. You can find the answers to the most frequently asked questions by visiting Evernote Help & Learning or get assistance from other Evernote users in our discussion forums. If you have any questions, please let us know. Kind regards, Evernote Support Team What am I supposed to do when the paid account I had has been deactivated and can't be reactivated? How am I supposed to get in touch with a person? I'm sure that there's a quick fix to this or some explanation anyway, but how am I supposed to get to that conversation?

Thank you for taking the time. I still haven't heard back from any of the emails I've sent to them about this issue. The forgot password option puts me in the same loop. It says the account was deactivated and provides a link to reactivate it. At the reactivation page you input the email address associated with the account. When I do that it says no account is associated with that email. The same email it's been for the entire time. The account is most certainly not dormant, it's a major piece of my digital infrastructure. It's integrated with different apps and had auto-forwarding from a gmail account as well as plenty of activity personally the evening before this happened.

Has anyone experienced this: I woke up Friday to find that my account was deactivated over night, and when I followed the link to reactivate it and input my account email it says there's no account associated with this email. When I try then to create a new account with that email it says that there is already an account with this email address. I had to create a new account with a different email just so I could access this forum to post. I've never posted in the forum before so if anyone knows a more appropriate place for this post please let me know. I need to get this fixed asap. It's a vital platform in my business.