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Ted Evernote

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Posts posted by Ted Evernote

  1. I had to create a new Evernote account just to post on this forum. 

    I use Evernote on my iPhone and Mac (both in the apps). I recently went to reference some information (I store a lot of important personal and work info), and saw I was logged out.

    • I went to log back in, and was directed to a reset password page.
    • I reset my password which sent a reset password email to my registered email.

    Screenshot2023-08-24at11_16_23AM.thumb.png.3d649ae87e976219b4bd6f5a41099dcb.png

    • Once I click the reset password link, I am redirected to a page that says my account has been deleted.

    Screenshot2023-08-24at11_16_30AM.thumb.png.1faa4c070cd0ff5d0ebcd4f54e822a7d.png

    • There is no reason why, no path to troubleshoot, and it seems as though Evernote has no live customer support (phone, chat or otherwise).
    • I was never notified by email that my account was deleted. 

    The kicker: I am still being billed for Evernote. 

    Screenshot2023-08-24at11_16_47AM.thumb.png.1c0d7c21824a4b20dd5912e666df265d.png

    Needless to say this has been very frustrating. I just want to get back all of my notes and files that I built up over years.

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