Myron Zweihorn

We are outraged that Evernote raised its fee about 80%, and automatically renewed our subscription without first sending us an email about their enormous price gouging. Having found a very suitable replacement for Evernote, we followed the Evernote instructions to cancel our subscription, which had just renewed on July 14th 2023. Now according to the Evernote refund policy (https://help.evernote.com/hc/en-us/articles/115010561808-Evernote-Refund-Policy#:~:text=For any monthly Individual Paid,the date of the payment.) "For any annual Individual Paid Service subscription fee, Evernote will process a refund if the request is received within sixty days of the date of the payment." But when followed the instructions to cancel our subscription, instead of telling us we would be issued a pro-rated refund for our annual subscription, we were cheerfully informed that our "subscription would not cancel until July 24th 2024!" We will not be using Evernote anymore and insist that we be refunded the balance of the insane $143.53 fee, (which is up from $76.20). Since Evernote makes it impossible to contact them to discuss this matter, we will be contacting Mastercard to explain the situation to them and receive the refund.