Web Clipper in Chrome not working even after reinstall

[SadHabitat 0]

I started using the web clipper just last week... it worked fine until a few days ago, when I would go to clip something and the circle would just spin forever - no dialog boxes or anything else showed up.  So I tried removing Web Clipper from my Chrome extensions, closed Chrome, restarted the computer and Chrome, added the extension back... and now it's even worse, as I can't even log in.  Hovering over the elephant icon displays "Sign in to Web Clipper" but clicking on the elephant does absolutely nothing - no error message, no spinning circle.  The elephant icon now had a little orange dot (?) next to it, which I assume means I need to log in... but I don't even have the option to do that.  I can right-click the button and go to options, etc. but that's about it.  

 

Error log:

 

12:44:31 GMT-0500 (EST) (ERROR) /background.html: logged out while toggling clipper.
at LogReceiver.error (/js/common/Log.js:8:267)
at chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Extension.js:15:356
at Array.<anonymous> (/js/main/Auth.js:17:99)
at g (/js/common/Bootstrap.js:4:334)
at c (/js/common/Bootstrap.js:3:339)
at l (/js/common/Bootstrap.js:3:46)
at Bootstrapper.bootstrap (/js/common/Bootstrap.js:5:259)
at Auth.isAuthenticated (/js/main/Auth.js:15:499)
at Object.x [as toggleClipper] (/js/main/Extension.js:14:382)

 

 

Mac OS X Yosemite v 10.10.2

Chrome version 40.0.2214.111 (64-bit)

 

 

Any help?

 

Thanks,

Tabitha

[jbignert 473]

Did you restart Chrome after installing it again?

[SadHabitat 0]

Thanks for the quick response!

 

Yes, I have restarted Chrome.  I have also tried toggling the "allow access to file URLs" on the preferences page.  I have "Allow all sites to run Javascript" checked in Chrome's settings. I even cleared out all my cache/cookies/browsing data.  I can't think of anything else to try... :-/

 

Thanks,
Tabitha

[jbignert 473]

Hmm... Ok, thanks for the added details. 

It works as expected in all our testing on Chrome stable & Yosemite. In some cases similar problems have been caused by other installed extensions. One way to try that is to disable any other extensions one by one and test the Clipper inbetween.  

[SadHabitat 0]

Ok... I disabled every extension I had... restarted Chrome again... still the same problem... deleted the Evernote extension, restarted Chrome, reinstalled it... still nothing!  

 

Any other ideas?  

[SadHabitat 0]

Just checked the error logs again and there's a little bit more there now... maybe this could help?

 

13:57:21 GMT-0500 (EST) (WARN) /background.html: chrome tabs query did not return a result while changing window focus

at LogReceiver.warn (/js/common/Log.js:8:386)
at Object.callback (/js/main/Extension.js:14:185)
at safeCallbackApply (extensions::sendRequest:21:15)
at handleResponse (extensions::sendRequest:73:7)
14:45:59 GMT-0500 (EST) (ERROR) /background.html: Error running callback: Cannot read property 'userId' of nullTypeError: Cannot read property 'userId' of null
at d (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Extension.js:19:153)
at Array.<anonymous> (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Auth.js:17:99)
at g (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Bootstrap.js:4:334)
at c (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Bootstrap.js:3:339)
at l (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Bootstrap.js:3:46)
at Bootstrapper.bootstrap (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Bootstrap.js:5:259)
at Auth.isAuthenticated (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Auth.js:15:499)
at Object.ea [as main_isAuthenticated] (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/main/Extension.js:20:212)
at c (chrome-extension://pioclpoplcdbaefihamjohnefbikjilc/js/common/Browser.js:7:159)
at EventImpl.dispatchToListener (extensions::event_bindings:395:22)
at LogReceiver.error (/js/common/Log.js:8:267)
at g (/js/common/Bootstrap.js:4:351)
at c (/js/common/Bootstrap.js:3:339)
at l (/js/common/Bootstrap.js:3:46)
at Bootstrapper.bootstrap (/js/common/Bootstrap.js:5:259)
at Auth.isAuthenticated (/js/main/Auth.js:15:499)
at Object.ea [as main_isAuthenticated] (/js/main/Extension.js:20:212)
at c (/js/common/Browser.js:7:159)
at EventImpl.dispatchToListener (extensions::event_bindings:395:22)