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All NoteBooks Gone!


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I have the same issue. ALL MY NOTEBOOKS WERE DELTED during the update to the new version of Penultimate.  LUCKILY, I had Penultimate synced to Evernote and so I was able to email that long string of notes to myself before it synced. 



I get that new software can have bugs (I work for a software company) but never the type of bug that deletes all the user's content. You just deleted all my work notes... I've been using Evernote for a long time and I just now launched the use of Evernote and Penultimate to my global PMO team - Should I trust your software with our data? Doesn't feel like I should. 

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I never created an account and now with the upgrade all of my notes are gone. I created an account thinking that I would be able to get them back but I was wrong. I would love to have my notes back with pictures but can't figure out how to do it. Is there a way to revert to the old Penutimate?

If not I have no use for this app because there was no warning that this was going to happen.

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I never write in pretty much any forum but I am seriously annoyed.  Granted I use penultimate for free but you guys definitely figured out a great way to dissuade me from upgrading to a paid account on Evernote.  I can't imagine anyone of consequence will actually read this but I just had to say something.  My business is real estate and I used penultimate for every meeting.  Whether it was with a client, seminar or teaching session I used penultimate all the time.  So my question is...


Why fix something that isn't broken?  When I opened my penultimate app today I was greeted with an upgrade.  Now, normally I like upgrades but what the heck guys what were you guys thinking.  I finally had things functioning right and then you go and change the entire thing.  Here are the issues I'm having with the upgrade.  By the way the fact that I can list so many of them sort of says to me that to much was changed to quickly.

  1. First and foremost you provided no Instruction on how to use your upgrade.  People do read and I would've read something instead of stumbling about trying to figure it out.  If you did provide it somewhere on the app an easy way to get to it would be nice.
  2. All my journals/notebooks were combined into one Notebook. Why wouldn't you simply make all the old notebooks separate notebooks in the new upgrade.
  3. I had to go onto Evernote online to separate notebooks back into different notebooks.
  4. On the old app several key functions were easily accessible on the main screen but no more.  Now I actually have to take more time to open the menu to select everything from ink color, eraser to the back function or what ever you call that.  I saw the note say that you're creating a cleaner surface.  Guess what I'll sacrifice a cleaner surface for ease of use any day of the week.
  5. Expanding the window feature...Very, Very Frustrating!!!  Before I could expand and write while the screen moved easily to the right.  Again you changed a simple and smooth function and made it more complex for some reason.  When I finally got it to expand I figured it may work similarly to the way it did before...nope, wrong again.  I had to tap on a play icon to get it to move.  While the box move I started writing the text but it doesn't write anywhere near as clearly as it did on your old app version.  In fact the text in any sized pen point is almost unreadable. Maybe I'm doing something wrong but without instructions how can I tell.  
  6. Actually trying to expand the window is very choppy!  The action of spreading fingers aprt to expand in my opinion was much smoother on the old version.
  7. The Expanded window won't register my writing!!!  I just tried expanding the window and now it won't even register what I'm writing.
  8. Using the eraser on the expanded mode is pointless!  You made it so I can only use the eraser directly on the expanded mode section and not on the smaller writing area above.  The problem with this is that what I need to erase has past by already in the small expanded area.  Granted the old version you had to zoom in and out to erase but at least you could do this with ease.
  9. Choppy, Choppy, and more Choppy!  Scrolling up and down is...dare I say it, choppy.
  10. Your App is preventing me from organizing my Notebooks in the order I want them.  At least before the last notebook I used was right at the beginning so I could easily get to it.  Now I have to scroll to the bottom to get my most important notebook.
  11. Writing Sucks!!!  Writing in your new version is horrible.  Just to make sure I tried writing both in and out of the expanded version.  The text is sloppy and unreadable.  Now don't even tell me it's me because I have a tons of old notes that I wrote that are crisp and clear.
  12. The New Version Freezes.  It just froze on me two times in just over ten minutes.
  13. I used to be able to rearrange my notes by individual pages...No More!
  14. I could take one page and move it around in the same notebook...No More!!
  15. I could even move a page/s from one notebook to another...No More!!!


I could go on a little bit more but I need to get back to work. The old version wasn't perfect but at least it was smooth and simple.  Technology should make my your day more efficient but you've proven this idea wrong.  This update is not user friendly...in my humble opinion.  By the way an easy to get to help screen with instructions would be nice. 


Thank you for your work on the previous app version of Penultimate.  I enjoyed using it thoroughly and found it highly useful.  I will now be going back to using tablet paper and keep my eye out for a good, quality writing app.  I may end up switching away from apple to go to some other type of tablet.

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Recent update has rendered Penultimate completely useless.  Cannot write, cannot search, cannot navigate, lost page thumbnails, work books, etc. etc..  A complete failure no matter how you look at it.  I was the biggest proponent of this App and gave up carrying paper as a result.  I am now back to paper and pen.  What a shame.  I am sure you thought you were making things better, but this is worse than the ACA launch.  Please bring back the old version and give us a warning before upgrading in the future.  This is not a complaint about change, this is a complaint about a new product that simply fails to work in every regard.  Truly appreciate what you did with the previous version.  Thanks for letting me vent.

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JDACE, great summary.

I was so disappointed with the new version. It's right up there with microsoft's Vista.

I used Penultimate for work notes, personal meetings, church sermon notes.

Now it's no better than a pile of papers, that I can't sift through. It's like taking a bunch of loose leaf notebook contents, soaking them in elmer's glue, letting them dry...oh look I can't turn the page! That's so NOT convenient,!!!,!,!,

What a bag over the head punch in the face. Hey Vista writer, it's at least good to know you found a job finally!


Not happy. PJG

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