Jump to content

Cannot Login Using Authenticator App or Back Up Code As Old Former Work Email Has Been Deleted


Recommended Posts

I have an account under a different email from the one that I am on. The other account was signed in through the Authenticator App. But, since I have gotten a new phone, I tried logging into the Authenticator with many of my Microsoft personal emails, but my app codes, such as Evernote, would not populate. I have realized that the email was initially a work email that no longer exists — meaning I am unable to retrieve my codes after extensive reaching out, troubleshooting, and backpedaling. The other account has a lot of information that is important to me and I would like to regain access. I am unable to access my account without the codes. I will willing to verify my account with an Evernote Agent if I am given the chance to. If an Evernote Agent can assist, I will highly appreciate it. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...