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Account cant be accessed or logged into after being created


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We are a business user and typically would go through support but that process does not work right now and we are receiving no replies from the general email submission.  So I am posting here to hopefully get a support agent to contact us about an account that was created but the welcome email never came and subsequent re-sends are not working either.   So eseentially we have a paid license and user who cannot login.  Anybody?

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