Can't open notebook. "You need permissions..."

[Ness 0]

My professor is attempting to share a notebook with me but I keep getting the error message "Can't open the notebook. You may need permissions to access this notebook or the owner may have deleted it." Well the owner didn't delete it and my professor already selected permissions to allow me to view and edit the notebook, however, it still won't let me open it. I can't get in touch with customer chat because they're never online. Anyone else have this problem? Thanks!

Evernote_6.8.7.6387_20180116.log

[0Mac1 1]

I have the same problem