4 replies to this topic

[maaark]

Hi! Evernote hasn't been syncing on my Macbook Pro Retina (OSX Lion) for the last week.
Apparently there's some invisible note called "Untitled Note" which I can't see and thus can't delete.
Help!

Activity log down below:


2012-09-08 19:24:58 sync [ENSyncEngine] DEBUG: -[ENSyncEngine backgroundSync] -- noteStore: https://www.evernote.../s236/notestore
2012-09-08 19:24:58 sync [ENSyncEngine] INFO: Contacting Evernote server...
2012-09-08 19:24:58 sync [ENSyncEngine] INFO: current update count: 45
2012-09-08 19:24:58 sync [ENSyncEngine] INFO: session count: 0
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Upload used from server: 70895
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Nothing to pull down from server.
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Uploading changes...
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Sending tag changes...
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Sending search changes...
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Sending notebook changes...
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Sending note changes...
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Syncing note: <no guid> 'Untitled Note'
2012-09-08 19:24:59 sync [ENSyncEngine] ERROR: exception adding note 'Untitled Note' to server
2012-09-08 19:24:59 sync [ENSyncEngine] ERROR: Sync exception: EDAMNotFoundException(identifier:"Note.notebookGuid",key:"af9fa006-cbf7-4d87-8209-7cb7db059829")
2012-09-08 19:24:59 sync [ENSyncEngine] INFO: Sync complete.


Hope anyone can help me with this!
Thanks in advance!

[maaark]

Submitted a tech support ticket...

[Jackolicious]

Can you find the note on the web client?

[maaark]

Just got an email back from support which fixed it;
Exported all my notes and did a database rebuild. Then it would sync again. There was some conflict between local and the server.

Quoting from the mail I got from support:

If you have some important Local Only or unsynced notes, be sure to read the directions at the end of this email to safeguard your information. Otherwise please try the following:
Please try moving your Evernote database directory so that Evernote will regenerate a new local database by copying your notes back down from the service. To do this:

• Quit Evernote from the elephant icon in the menu bar.
• Note: If you are on Evernote version 3.3 or earlier, or have installed Evernote from the Evernote Website, or if you are on MacOS 10.6, please proceed as follows. Otherwise, move to step 3:
  
  • In the finder, open the "Library" folder in your home directory. (This is in the directory with your name under "Users" , NOT under "Library" at the top level of your hard drive.) (Note: On MacOS 10.7 Lion or above, Click on "Go" and then Hold "Option". This allows you to select the hidden "Library" folder).
  • Navigate to "Application Support/Evernote/accounts/Evernote/"
  • Move the "" directory from that location to a different place (like the desktop)
• If you are on Evernote 3.3 or later and running MacOS 10.7 AND you have installed Evernote from the Mac Appstore, please navigate to ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/Evernote/account// . Move the "" directory to a different place.
• Start Evernote, provide your username and password again if needed
• This will synchronize all of your notes from the service and create a new local database.

*If you do have any Local Only notebooks, right-click the notebook name in the left-hand notebook pane and select "Export", then export the notebook to .enex format, exporting tags if desired. If you have some unsynchronized notes, you can go to the Note List view, sort by the "Sync" column, and export any notes that have a * in that column to .enex format before following the above instructions. Once those instructions are finished, you can then import the .enex files you created to restore these exported notes.

[Jackolicious]

Good to hear it worked out!