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DigitalLynn

Attachments Added From Chrome Will Not Open

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Hi All,

 

I'm a long time user with a new issue.

 

I add many attachments/documents from Gmail by opening them in a new window, then using the Evernote Web-Clipper in Chrome to add to Evernote. This has worked for me for a very long time (years?). 

 

Recently, I've not been able to open those attachments. They still show up in Evernote, and I can see them in Evernote's preview, but they won't open with an external app. Attachments that I've added by downloading them and dragging them into Evernote still open fine. 

 

These are the troubleshooting steps I've taken:

  • I've deleted and re-installed the Evernote desktop app
  • I've deleted and re-installed the web clipper

I've created this video to show you the issue. For whatever reason, when I was creating the video, there was a sync error. This doesn't normally happen and the issue has been going on for a week or so, now.

 

Thoughts? Ways to fix this?

 

https://youtu.be/keIMLwxkcao

 

Thanks,

 

Lynn

 

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