Aumita

Do your know if there is anything I can do to follow up? Time is of essence for this issue, the content in these notes pertains to obligations that are time bound.

The ticket number is 3671483

I used the chat option first and was told that my issue was bring escalated to technical support. But other than an email saying they will get to my ticket in a few days, I haven’t heard back. I filed a few tickets too and got the same automated message there as well.

Unfortunately, I've tried contacting support multiple times and haven't heard back from them. Thanks anyways for all the help

The note itself never disappeared, but the missing content is not back. It's not on the website either. The issue is across all my notes- which have stopped showing any content after 16th March. I'll share the note history of one of these below

@PinkElephant I mean my Macbook. I was using the free plan earlier, but after the crash I bought a subscription so I could check my note history (unsuccessfully). I am now using 10.55.2-mac-ddl-public (4019) I'm not sure what I was using earlier as I deleted and reinstalled the app in an attempt to get my data

While using the app on my laptop recently, Evernote suddenly froze. I shut and relaunched the app and found that the screen was blank and not loading. When I launched it again, it would not allow me to log into the app. Accordingly, I tried logging into the website on the same device. I found that all the content on my notes past a certain date (over 3 weeks ago) had disappeared as if it had never been there. I tried downloading a more recent version of the app but the content was gone there as well. I cannot log into the original app even now. I cannot find anything on the notes history Also, I do not use Evernote across devices- only my laptop. Any advice on how to restore my missing content?