sanleeann

2 hours ago, BetzHack said:

Same issue.  Uninstalling and reinstalling clipper did not help.  Chat help was an absolute joke.  Cleared cache, etc.  Uninstalled EN & clipper, restarted Macbook and reinstalled EN and clipper.  Now it works.  Thx, EN, for WASTING so much of my time and energy today.  So glad I'm a paying user.

Does your PDF clipper work?

On 1/31/2023 at 4:09 PM, PinkElephant said:

Posting in the forum may create user awareness. For bug reports issue a support ticket.

Next question... I can't figure out how to open a support ticket!  

9 hours ago, diegartenfrau said:

I got the pdf button back after rebooting but still can't log out of the clipper to log into my other account. I can't just constantly re-install to use the clipper so this is a big detriment. The more they update the more everything get's unusable and that applies to almost every software, app etcetera. The way it's going I am soon going back to paper and pencil, that always worked  Making software ever fancier with the newest bells and whistles, isn't necessary making things more useful. I use the old legacy version for one of my accounts and that's working like a charm. I do not like the new version's layout and how it functions.

Love this comment!  Yes, and we have control over the pencil and paper!  I signed up for the discussion board on my personal account, but I'm a heavy user on my work account, and I have a REALLY old version on my Windows desktop at work...6.25!  Because it is simple and perfect, before even more graphics were added, and I just can't get over that there's not an option to make the sidebar white (right?) in newer versions.

I should clarify--my web clipper is working, but the most valuable feature for me, clicking the little circle to save a PDF is not working.  I click it and nothing happens, and once when I was clicking it last night, it appeared to be trying to do something, but not the correct thing . Namely, I was trying to save a PDF from Quickbooks Online, and when I clicked the circle, a green highlight appeared around the main Quickbooks page. 

5 hours ago, KAGS said:

I have an open ticket. I'll provide details if/when I hear back

Thank you so much!  I really miss this feature already, in like the one day it hasn't been working for me!

Did anyone find a resolution for this yet?