Barcelona

On 1/31/2023 at 12:46 AM, amsterplan said:

I am having the exact same problem.  I too have been using (as a paid subscriber) for many years.

Motorola Moto G Power
Evernote Android v 10.46
Android v 11

When this happens to me, I cannot even cancel. The "capturing" rotation icon keeps going forever. The only way out for me was to press the take photo button. As you described, that took the photo with cropped border, but not clean and clear with black & white like it did before. In this case it is still in color and is also washed out.

Since the major overhaul version change, the Android version has been very slow, but has been barely usable. Now with this problem, the app is not worth having, as I rely on Evernote for keeping paperless receipts. 

 

Well, that makes two of us. Let's wait for more to report it, and hopefully the company will notice it here somehow.. 🙂

Mine used to be like that... are those days over? 😨

Quote

 

Hi all,

Using the app for many years now but never had this issue, nor do I find if it was reported.
I'm using Android 13 on Samsung A52s, the app version is 10.46.
I have restarted my phone, deleted cache, and then even uninstalled > reinstalled the app from the play store. Nothing helps.

Once I select 'Auto' and point it at a shopping receipt or a business card > it marks the borders of the text/document > changes to "Capturing" and keeps rolling forever.

Weirdly, I figured I'll simply take a photo instead, but then the nicely auto captured receipt appeared. So it kinda works eventually, but it feels like the whole app is stuck while "Capturing".

Any troubleshooting steps known for for this?

Thanks