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Hi!

Thank you! You solved my problem. I was able to cancel the annual subscription through PayPal.

This would not have been a possible solution, had the payment been done with credit card directly.  It should not be necessary to cancel my credit card to to stop Evernote subscription. It is completely unheard of, making this process so difficult for the users.

To make things worse, Evernote has cancled the support service for Premium users. This is just ridicules, as I have paid for it. As my invoice in PayPal says: "Evernote Premium annual service, including more notes, higher security, premium support and more." That's the reason why I'm posting my question here.

Been on Evernote since 2008, and a happy customer most of those years. After a not so happy couple of years, I have finally managed to ready myself and my notes for a move. Will not be looking back!

Hi,

I am unable to change my subscription plan to basic, and help instructions seems outdated. When I select "Choose Free" in the "Manage Subscription" page I am redirected back to the home page (containing my notes), without any more confirmation or change of "Next charge" date.