Captain Video
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This worked for me.
From Evernote support:
Hello Steve,
Thanks for reaching out to us.
We’re sorry to hear about what occurred and would be happy to assist you. Please follow these steps as they should help you overcome the issue:
- Go to https://freemacsoft.net/appcleaner/ and download the software’s latest version under Downloads
- Open the program from the Downloads
- Go to Applications and drag Evernote into the App Cleaner
- Select all files and click Remove
- Reinstall the latest version of Evernote
All your content will still remain on Evernote Web version, and will be also on the app once it's reinstalled.
Kind regards,
Evernote Support Team
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I'm trying to use Evernote on a Mac Mini running 12.7.3 but it refuses to launch. I deleted the app and reinstalled but not luck. I've tried Restart but get the same window.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------Process: Evernote [2924]
Path: /Applications/Evernote.app/Contents/MacOS/Evernote
Identifier: com.evernote.Evernote
Version: 10.73.3 (20240123124529)
App Item ID: 406056744
App External ID: 863125629
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 503Date/Time: 2024-01-28 11:23:29.2310 -0500
OS Version: macOS 12.7.3 (21H1015)
Report Version: 12
Anonymous UUID: 9F8D7FB1-31A5-1481-9EBB-4808A6B83135
Time Awake Since Boot: 1900 secondsSystem Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFYTermination Reason: Namespace SIGNAL, Code 4 Illegal instruction: 4
Terminating Process: exc handler [2924]Application Specific Signatures:
SYSCALL_SET_PROFILEThread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_secinit.dylib 0x7ff80c6a4337 _libsecinit_appsandbox.cold.5 + 79
1 libsystem_secinit.dylib 0x7ff80c6a382f _libsecinit_appsandbox + 2221
2 libsystem_trace.dylib 0x7ff80162c848 _os_activity_initiate_impl + 51
3 libsystem_secinit.dylib 0x7ff80c6a2f41 _libsecinit_initializer + 67
4 libSystem.B.dylib 0x7ff80c6b688f libSystem_initializer + 286
5 dyld 0x113a98e4f invocation function for block in dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 182
6 dyld 0x113abfaad invocation function for block in dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 242
7 dyld 0x113ab6e26 invocation function for block in dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 557
8 dyld 0x113a85db3 dyld3::MachOFile::forEachLoadCommand(Diagnostics&, void (load_command const*, bool&) block_pointer) const + 129
9 dyld 0x113ab6bb7 dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const + 179
10 dyld 0x113abf604 dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const + 466
11 dyld 0x113a98d82 dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const + 144
12 dyld 0x113a9f65a dyld4::PrebuiltLoader::runInitializers(dyld4::RuntimeState&) const + 30
13 dyld 0x113aac76e dyld4::APIs::runAllInitializersForMain() + 38
14 dyld 0x113a8a38d dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3443
15 dyld 0x113a894e4 start + 388
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007ff80c6a4a09 rbx: 0x00007ff7b9f07fb0 rcx: 0xe787415afe0800ed rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x00007ff80c6a4a07 rbp: 0x00007ff7b9f07ef0 rsp: 0x00007ff7b9f07ee0
r8: 0x00007ff7b9f07c40 r9: 0x00007ff80c6a4a08 r10: 0x0000000000000000 r11: 0xffffffffad8635e7
r12: 0x00007fcb44f10630 r13: 0x00007fcb44f106b0 r14: 0x00007ff8018060d5 r15: 0x00007fcb44f10850
rip: 0x00007ff80c6a4337 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6Thread 0 instruction stream:
0b 48 8d 05 ca 06 00 00-48 89 05 12 82 1f 37 0f .H......H.....7.
0b 55 48 89 e5 41 56 53-48 89 fb e8 e1 01 00 00 .UH..AVSH.......
8b 38 e8 ac 02 00 00 49-89 c6 e8 d2 01 00 00 44 .8.....I.......D
8b 00 48 8d 15 cd 06 00-00 be 00 08 00 00 48 89 ..H...........H.
df 4c 89 f1 31 c0 e8 76-02 00 00 48 8d 05 e0 06 .L..1..v...H....
00 00 48 89 05 d0 81 1f-37 48 89 1d c1 81 1f 37 ..H.....7H.....7
[0f]0b 48 8d 05 8f 05 00-00 48 89 05 b1 81 1f 37 ..H......H.....7 <==
0f 0b 55 48 89 e5 41 56-53 49 89 d6 48 89 f1 48 ..UH..AVSI..H..H
89 fb 48 8d 15 4a 0a 00-00 be 00 08 00 00 31 c0 ..H..J........1.
e8 2c 02 00 00 4c 89 35-8d 81 1f 37 48 89 1d 7e .,...L.5...7H..~
81 1f 37 0f 0b 55 48 89-e5 48 83 ec 20 48 8b 05 ..7..UH..H.. H..
c5 db 72 35 48 8b 00 48-89 45 f8 48 8b 07 4c 8d ..r5H..H.E.H..L.Binary Images:
0x7ff80c6a2000 - 0x7ff80c6a4fff libsystem_secinit.dylib (*) <92dfdfc0-23a4-3929-844e-cf517a3e17da> /usr/lib/system/libsystem_secinit.dylib
0x7ff801625000 - 0x7ff80163dfff libsystem_trace.dylib (*) <d30232ce-9aab-3209-b16a-29813c9bb726> /usr/lib/system/libsystem_trace.dylib
0x7ff80c6b5000 - 0x7ff80c6b6fff libSystem.B.dylib (*) <9b28afcf-a3b3-339d-ae95-212a38769361> /usr/lib/libSystem.B.dylib
0x113a84000 - 0x113aeffff dyld (*) <cbcd7d35-e8e9-3e64-b80b-b254b042afbf> /usr/lib/dyldExternal Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0VM Region Summary:
ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)
Writable regions: Total=47.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=47.9M(100%)VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
Kernel Alloc Once 8K 1
MALLOC 36.1M 13
MALLOC guard page 16K 4
STACK GUARD 56.0M 1
Stack 8192K 1
VM_ALLOCATE 36K 3
__CTF 756 1
__DATA 38.3M 527
__DATA_CONST 31.0M 343
__DATA_DIRTY 1651K 222
__FONT_DATA 4K 1
__LINKEDIT 650.2M 10
__OBJC_RO 82.9M 1
__OBJC_RW 3200K 2
__TEXT 644.8M 545
__UNICODE 592K 1
dyld private memory 1024K 1
shared memory 12K 2
=========== ======= =======
TOTAL 1.5G 1680-----------
Full Report
-----------{"app_name":"Evernote","timestamp":"2024-01-28 11:24:16.00 -0500","app_version":"10.73.3","slice_uuid":"4c4c44e2-5555-3144-a114-a48c52f9b4cd","adam_id":"406056744","build_version":"20240123124529","platform":1,"bundleID":"com.evernote.Evernote","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.7.3 (21H1015)","incident_id":"A71DEA00-AB83-49F6-9BE7-36911118529E","name":"Evernote"}
{
"uptime" : 1900,
"procLaunch" : "2024-01-28 11:23:28.8157 -0500",
"procRole" : "Unspecified",
"version" : 2,
"userID" : 503,
"deployVersion" : 210,
"modelCode" : "Macmini7,1",
"procStartAbsTime" : 1948394252910,
"coalitionID" : 2338,
"osVersion" : {
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"build" : "21H1015",
"releaseType" : "User"
},
"captureTime" : "2024-01-28 11:23:29.2310 -0500",
"incident" : "A71DEA00-AB83-49F6-9BE7-36911118529E",
"bug_type" : "309",
"pid" : 2924,
"procExitAbsTime" : 1948775794040,
"cpuType" : "X86-64",
"procName" : "Evernote",
"procPath" : "\/Applications\/Evernote.app\/Contents\/MacOS\/Evernote",
"bundleInfo" : {"CFBundleShortVersionString":"10.73.3","CFBundleVersion":"20240123124529","CFBundleIdentifier":"com.evernote.Evernote"},
"storeInfo" : {"storeCohortMetadata":"10|date=1706452200000&sf=143441&pgtp=Search&pgid=osx&prpg=Genre_25204&ctxt=Search&issrch=1&imptyp=card&kind=macSoftware&lngid=1","itemID":"406056744","deviceIdentifierForVendor":"1E3126DC-B1C7-5BA4-8BCF-8142B988DBDA","thirdParty":true,"softwareVersionExternalIdentifier":"863125629"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.evernote.Evernote",
"crashReporterKey" : "9F8D7FB1-31A5-1481-9EBB-4808A6B83135",
"responsiblePid" : 2849,
"sip" : "enabled",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000001, 0x0000000000000000","rawCodes":[1,0],"type":"EXC_BAD_INSTRUCTION","signal":"SIGILL"},
"termination" : {"flags":0,"code":4,"namespace":"SIGNAL","indicator":"Illegal instruction: 4","byProc":"exc handler","byPid":2924},
"asiSignatures" : ["SYSCALL_SET_PROFILE"],
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":37676,"instructionState":{"instructionStream":{"bytes":[11,72,141,5,202,6,0,0,72,137,5,18,130,31,55,15,11,85,72,137,229,65,86,83,72,137,251,232,225,1,0,0,139,56,232,172,2,0,0,73,137,198,232,210,1,0,0,68,139,0,72,141,21,205,6,0,0,190,0,8,0,0,72,137,223,76,137,241,49,192,232,118,2,0,0,72,141,5,224,6,0,0,72,137,5,208,129,31,55,72,137,29,193,129,31,55,15,11,72,141,5,143,5,0,0,72,137,5,177,129,31,55,15,11,85,72,137,229,65,86,83,73,137,214,72,137,241,72,137,251,72,141,21,74,10,0,0,190,0,8,0,0,49,192,232,44,2,0,0,76,137,53,141,129,31,55,72,137,29,126,129,31,55,15,11,85,72,137,229,72,131,236,32,72,139,5,197,219,114,53,72,139,0,72,137,69,248,72,139,7,76,141],"offset":96}},"threadState":{"r13":{"value":140511011735216},"rax":{"value":140703336909321},"rflags":{"value":66050},"cpu":{"value":0},"r14":{"value":140703153807573,"symbolLocation":357,"symbol":"itoa64"},"rsi":{"value":140703336909319},"r8":{"value":140701953195072},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":140703336909320},"r15":{"value":140511011735632},"rbx":{"value":140701953195952},"trap":{"value":6},"err":{"value":0},"r11":{"value":18446744072325838311},"rip":{"value":140703336907575,"matchesCrashFrame":1},"rbp":{"value":140701953195760},"rsp":{"value":140701953195744},"r12":{"value":140511011735088},"rcx":{"value":16683375203682091245},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"queue":"com.apple.main-thread","frames":[{"imageOffset":9015,"symbol":"_libsecinit_appsandbox.cold.5","symbolLocation":79,"imageIndex":0},{"imageOffset":6191,"symbol":"_libsecinit_appsandbox","symbolLocation":2221,"imageIndex":0},{"imageOffset":30792,"symbol":"_os_activity_initiate_impl","symbolLocation":51,"imageIndex":1},{"imageOffset":3905,"symbol":"_libsecinit_initializer","symbolLocation":67,"imageIndex":0},{"imageOffset":6287,"symbol":"libSystem_initializer","symbolLocation":286,"imageIndex":2},{"imageOffset":85583,"symbol":"invocation function for block in dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const","symbolLocation":182,"imageIndex":3},{"imageOffset":244397,"symbol":"invocation function for block in dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const","symbolLocation":242,"imageIndex":3},{"imageOffset":208422,"symbol":"invocation function for block in dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const","symbolLocation":557,"imageIndex":3},{"imageOffset":7603,"symbol":"dyld3::MachOFile::forEachLoadCommand(Diagnostics&, void (load_command const*, bool&) block_pointer) const","symbolLocation":129,"imageIndex":3},{"imageOffset":207799,"symbol":"dyld3::MachOFile::forEachSection(void (dyld3::MachOFile::SectionInfo const&, bool, bool&) block_pointer) const","symbolLocation":179,"imageIndex":3},{"imageOffset":243204,"symbol":"dyld3::MachOAnalyzer::forEachInitializer(Diagnostics&, dyld3::MachOAnalyzer::VMAddrConverter const&, void (unsigned int) block_pointer, void const*) const","symbolLocation":466,"imageIndex":3},{"imageOffset":85378,"symbol":"dyld4::Loader::findAndRunAllInitializers(dyld4::RuntimeState&) const","symbolLocation":144,"imageIndex":3},{"imageOffset":112218,"symbol":"dyld4::PrebuiltLoader::runInitializers(dyld4::RuntimeState&) const","symbolLocation":30,"imageIndex":3},{"imageOffset":165742,"symbol":"dyld4::APIs::runAllInitializersForMain()","symbolLocation":38,"imageIndex":3},{"imageOffset":25485,"symbol":"dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*)","symbolLocation":3443,"imageIndex":3},{"imageOffset":21732,"symbol":"start","symbolLocation":388,"imageIndex":3}]}],
"usedImages" : [
{
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"arch" : "x86_64",
"base" : 140703336898560,
"size" : 12288,
"uuid" : "92dfdfc0-23a4-3929-844e-cf517a3e17da",
"path" : "\/usr\/lib\/system\/libsystem_secinit.dylib",
"name" : "libsystem_secinit.dylib"
},
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"arch" : "x86_64",
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"name" : "libsystem_trace.dylib"
},
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"name" : "libSystem.B.dylib"
},
{
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"base" : 4624760832,
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"uuid" : "cbcd7d35-e8e9-3e64-b80b-b254b042afbf",
"path" : "\/usr\/lib\/dyld",
"name" : "dyld"
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],
"sharedCache" : {
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"vmSummary" : "ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)\nWritable regions: Total=47.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=47.9M(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nActivity Tracing 256K 1 \nKernel Alloc Once 8K 1 \nMALLOC 36.1M 13 \nMALLOC guard page 16K 4 \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 36K 3 \n__CTF 756 1 \n__DATA 38.3M 527 \n__DATA_CONST 31.0M 343 \n__DATA_DIRTY 1651K 222 \n__FONT_DATA 4K 1 \n__LINKEDIT 650.2M 10 \n__OBJC_RO 82.9M 1 \n__OBJC_RW 3200K 2 \n__TEXT 644.8M 545 \n__UNICODE 592K 1 \ndyld private memory 1024K 1 \nshared memory 12K 2 \n=========== ======= ======= \nTOTAL 1.5G 1680 \n",
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}Model: Macmini7,1, BootROM 483.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2.6 GHz, 8 GB, SMC 2.24f32
Graphics: Intel Iris, Intel Iris, Built-In
Display: LF24T35, 1920 x 1080 (1080p FHD - Full High Definition), Main, MirrorOff, Online
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464132333241324D412D47442D460000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x4544464132333241324D412D47442D460000
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x13B), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.4)
AirPort:
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB
USB Device: USB30Bus
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: Mac mini, Apple Inc., 26.1
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On 9/6/2023 at 7:17 AM, Lipo said:
So the ticket has been closed as the evernote team wasn't able to replicate this problem.
Sorry to hear that the ticket is closed. The problem persists on Safari 16.6 and OS 13.5.2. Attached is an example. This really needs to be fixed.
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I'm referring to the Mac. OS 12.4. I don't find an option to make it "stick," thus my post.
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Why won't Web Clipper in Safari 15.5 stay active? I don't use it that often but too often, when I go to use it, I have to go through a long drawn put process of reinstalling it. Is this a bug or a "feature." If it's a "feature" I hate it. If it's a bug, it needs to be fixed.
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I hate keyboard shortcuts... there are simply too many to remember. It would be great if Evernote followed the Mac convention found in Mail to drag a note to the left to delete it. Ideally a left drag would give the option to delete the note or drag further and select Move to a different heading.
New Cost of Pro
in Evernote General Discussions
Posted
The Evernote calendar is worthless unless it links to Apple Calendar. Same thing with Tasks. Why is that so hard?