JuGuSm

20 minutes ago, PinkElephant said:

Open another Basic account, and use it to get access to support.

Then explain your problem. I think they will guide you through some procedure to make sure you are you, and in the end will work some magic on unlocking the other account.

Good idea. Thank you 

Thanks for reply

Unfortunately I have the same message on the Web browser.

I know the user and passwords are correct because it says to update the password but they ask me to click on the link "forgot password" to do it 😕

Anyone please 🥺

Hi,

I have an old evernote account and when I try to connect I get a message saying that I need to update my password by clicking on "lost password" button.

The problem is that I don't have access to the old email I used with this account.

I would like to retrieve my notes, I know my email address and my password but I am forced to change it but I'm not allowed to do it without clicking on "lost password" button.

How can I access my account?