Nittaya

Yes immediately after the notes disappeared i checked via web browser and are still missing.

I was working on a Macbook Pro IOS 10.15.6 when this happened. 

My ticket number is Ticket# 3300057. I was definitely connected to the correct account as i had been using those notes throughout the week. I even provided them with an activity log and they have still not yet gotten back to me regarding this situation.

A few days ago whilst working on some notes my evernote suddenly went blank and notes that i had been working on the past week had disappeared.  They are nowhere to be found, I've looked everywhere possible and they've all gone. Ive contacted the support team for help and it has been 3 days and have not yet gotten back to me. I need these notes URGENTLY and they have disappeared due to an issue on evernotes behalf and yet they have not come back to me. There are 30+ hours worth of notes that have disappeared and i desperately need them back, i even paid for a membership yet this issue has still occurred. Extremely disappointed.