JudyW

I had a free account that I rarely used.  Decided to upgrade because I was not happy with OneNote.  I paid an annual fee.  After several days, I deactivated my account, inadvertently, not realizing it could not be undone and I would not get my money back.  

They finally refunded my payment and I upgraded again.  I checked the monthly box and they charged me the whole annual amount.  Either their website is misleading or I just need to give it up, take my losses and leave this platform.

I have been trying for days to get customer service to apply my annual payment after I inadvertently deactivated my account.  I paid annual fee and not ever a month deactivated my account.  I reactivated very next day and requested they reapply my annual payment.  They are refusing at this point.  

Any suggestions about how I can get this resolved?