Slammyj

My customer service experience with Evernote has been underwhelming, to say the least. When I attempted to upgrade to Business, it wouldn't accept my personal email address.  So I contacted support. I was then contacted via email by sales who requested that I set up a meeting for them to call me, which I did (this process took 3 days). On my call, the sales rep assured me the issue was fixed, no problem, and that I would be able to upgrade.  It was not-same issue, the upgrade wouldn't accept my email.  For 3 weeks since, I have been attempting to get this resolved.  I emailed the sales rep 3 times, called and left a voicemail, re-sent a request through the online business sales group (no response this time), and even reached out to (2) employees in customer satisfaction and tech experience on LinkedIn. Today, as a last chance, I submitted a trouble ticket and received a reply email in which I was told could be up to 10-12+ days average wait time.  TO UPGRADE!

I though there must be something wrong here.  A quick glance at online reviews reveals a bug-ridden product, lacking in security, poor technical service, and a growing drumbeat of really upset customers. 

Good thing for me, my annual subscription expires on 12/10.  I backed up my notes and canceled service as I am unable to wait another 3 weeks for just a response to a (likely) simple issue.

My customer service experience with Evernote has been underwhelming, to say the least. When I attempted to upgrade to Business, it wouldn't accept my personal email address.  So I contacted support. I was then contacted via email by sales who requested that I set up a meeting for them to call me, which I did (this process took 3 days). On my call, the sales rep assured me the issue was fixed, no problem, and that I would be able to upgrade.  It was not-same issue, the upgrade wouldn't accept my email.  For 3 weeks since, I have been attempting to get this resolved.  I emailed the sales rep 3 times, called and left a voicemail, re-sent a request through the online business sales group (no response this time), and even reached out to (2) employees in customer satisfaction and tech experience on LinkedIn. Today, as a last chance, I submitted a trouble ticket and received a reply email in which I was told could be up to 10-12+ days average wait time.  TO UPGRADE!

I though there must be something wrong here.  A quick glance at online reviews reveals a bug-ridden product, lacking in security, poor technical service, and a growing drumbeat of really upset customers. 

Good thing for me, my annual subscription expires on 12/10.  I backed up my notes and canceled service as I am unable to wait another 3 weeks for just a response to a (likely) simple issue.