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smarlowe

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Posts posted by smarlowe

  1. On 2/1/2021 at 10:16 AM, lenny3200 said:

    I received this response from support. If it works, I have no idea why they didn't post it here. Please try it:

    Thanks for reporting this problem. We have recently fixed this issue. To ensure the fix takes place on your side, please follow these steps:

    Quit Evernote, then:

    1. Open Finder
    2. From the menu bar select Go > Go To Folder...
    3. Paste ~/Library/Application Support/ and press Go. If you don't find this directory, try ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/ and press Go.
    4. Delete the folder Evernote.
    5. Go to Evernote.com/download and download and install the latest version of Evernote
    6. Launch Evernote and sign in.

    I haven't seen the problem in about a week now - I believe these steps fixed the issue for me, and I suspect deleting the Evernote 'Application Support' folder may be the key in my case.

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