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TMoore

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Posts posted by TMoore

  1. The problem was very obscure and none of the error messages told the correct problem. Somehow Evernote's system locked my payment method and would not let me change it.  I wanted to delete Paypal and change it to a card.  Finally, someone figured it out.  Support finally got dome decent return answers to my emails.  But there should be live support for paying customers.

  2. I am unable to change my payment method.  I checked all of the information and it is correct.  It keeps saying something is wrong.  It works with Paypal, but I am deleting my PayPal and I want the autopayment for subscription to hot be held up. I have tried 2 different cards. Message:  We were unable to process your payment. Please check your payment information and try again.

    Also, when trying to get into some of the settings, I get the message in the attached file.  It gives me no option except for Google.

    I am NOT using the free account.  I pay for this service and should get a support phone number!

    1665684111730.jpg

  3. I have a template for contact information.  I already have a note or I have scanned something with information in it.  I want to add the contact info using my template.

    The other situation is going in and cleaning up some notes and organizing the formats better.  I have to create a new note and then copy the information into the new note.  It would be so much easier to simply add the template to the other information about the contact.

     

  4. For a while now, Evernote freezes in the online version.  Many times, as soon as I bring up the program, it will freeze and ask if I want to wait.  Waiting doesn't help.  I like the online version but this is terribly unpredictable.  Sometimes it works great, but most of the time it will end up freezing and I will have to close the window.  I love Evernote, but I wish this would get resolved.  It requires me to use the downloaded software, which does not have the same issue.  This happens on at least two different systems.   All software is up to date.

  5. When the desktop comes up and I do a search, usually with multiple search arguments, it freezes and I have to close the window.  As suggested by someone, I deleted all of the cookies and history.  That didn't help.  It WILL run in Incognito mode apparently and in Microsoft Edge without issue.  I guess it could be some extension, but I have no idea which.  I may try removing the Evernote extension to see if that works.  Anyone else have any answers?

  6. I am running Windows 10.  My online version keeps crashing.  I love this version, but it locks up mostly after doing a search.  I have tried rebooting, not having the downloaded version running, and several other ideas.  It even does this after being the first job started in the morning after a reboot.  Sometimes it doesn't finish the search and sometimes it finishes but does allow me to access the note.  I get a window up that asks me if I want to wait, but it never restarts.  I have to cancel the window and restart.  It also takes longer to restart.  

     

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