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MHorst

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Posts posted by MHorst

  1. The solution detailed by @Don0819 worked for me on all three of my machines that were showing this behavior. All machines are running macOS 10.14.6. However, the fix only lasts between a few days and a few weeks (varies by machine and usage level from what I can tell).

    One of these days, I'm going to make the solution permanent and stop at step 7!

     

    On 7/31/2019 at 1:08 PM, Don0819 said:

    I heard back from support - they basically gave me detailed instructions to uninstall/reinstall Evernote to fix this problem! I was very skeptical at first and said so, they insisted to do this exactly as they instruct below. So I followed their steps EXACTLY, and guess what - I have been a full 24 hours with no crashes! I was getting 6 a day so this is very encouraging. I thought I would pass on the steps if you want to try too. I didn't want to believe it but I am very hopeful this bug is gone!

    From Support:

    I recommend you export any local notebooks and unsynced notes as a backup because they have not been synced to our server and will be unrecoverable after this procedure. For detailed instructions on exporting your notes, click here.

    Then follow these steps:

    1. If Evernote is running, press Command + Q to quit the Evernote application
    2. Download App Cleaner from the App Cleaner website
    3. When the download is complete: open the zip file, then open the App Cleaner app (Note - I saw no zip file, the web site lets you just download the latest .dmg file, which I did).
    4. Open the ‘Applications’ folder in your Finder and drag Evernote to the App Cleaner window.
    5. After App Cleaner searches for and lists all related files, click Remove (Note: Please scroll down the list that app cleaner finds and check every box so everything is removed.)
    6. Right-click (or Ctrl + Click) on your Mac’s Trash and select Empty Trash
    7. Reboot your computer
    8. Download and install Evernote for Mac from the Evernote website
    9. Drag the Evernote icon into your ‘Applications’ folder
    10. Open Evernote and log in to your Evernote account

     

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