Leah MacVie

Hello everyone, 

Update on my ticket from June: 

Francisco S. (Evernote Support)

Jul 31, 13:09

Hello EN Team,

 

 

I am interested in knowing if this feature of selecting image of your choice will ever be available and if it will, when will it be.

 

I have read over the pages but there are many answers so I am a little confuse.

 

 

Thanks for your time in answering.

It is a good question and one that has been evaded many times by support and techs handling our tickets. If you read in this forum, one of the techs responded that they were working on it a few years ago. However, since then, we keep receiving the message to 'put in a ticket'. So, that is the strategy we are following now. There is apparently an algorithm, as you have read, that appears to work for some people but not for others. I have a ticket in now because the algorithm does NOT work for me on the Web version, in every major browser, on PC and Mac. I have a ticket in and the tech team was going to take a look at my account specifically. However, this is a bandaid on the original issue. If evernote just gave us the option to choose a thumbnail, I don't think an 'algorithm' or 'algorithm troubleshooting' would be needed. Right?

Also, this was the email that I received back from Evernote after I submitted a ticket. Either the directions are old or they didn't include directions for the Web version, but there is no 'help' in the Web version of Evernote, not even under the profile. 

"Thank you for contacting Evernote Support.

If you're experiencing a bug with Evernote, we'll need to collect some more information. Please reply to this email with:

- Step-by-step instructions for reproducing the issue
- An activity log

Obtaining an activity log from your device is the key to reporting a bug. To send a log, follow these steps:

For PC/Mac:
- In the Evernote menu, go to 'Help' > 'Activity Log', then click 'Save As' to save the log as a file on your computer. Attach the file in reply to this email.

For iOS:
- Tap your name (or the gear button), then tap 'Support' > 'Activity Log' > 'Mail'. Send the log to intl-support@evernote.com with the subject line 'Ticket# 1130007'. If you don't see the 'Mail' button, make sure you have an email account set up on your device.

For Android:
- Tap the three dots button, then tap 'Settings' > 'Support' > 'Send Activity Log' and choose an email program. Send the log to intl-support@evernote.com with the subject line 'Ticket# 1130007'.

The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our [Privacy Policy] (http://evernote.com/privacy/) apply."

OK guys

I'm up for posting a ticket, but how do you do it ? I can't find the ticketing "front end" ( I have created tickets - long ago - but via an email query!)

 

And Why whenever I get to this topic via a link in a reply email does it regard me as a new user and ABSOLUTELY REFUSES to let me login insisting I need to create a new Account.

 

Back to subject - does anyone think Evernote are going to really alter?? Clearly they do what they want and treat customers with disdain This thread is a classic example of their inability to accept that the customer IS ALWAYS RIGHT (even if they are not!) and that attitude means that sooner or later we will all go away or they will go bump!

To submit a ticket, log into your Evernote Web account<click on your name in the top right<and click Contact Support. 

Second, I believe in persistence and I don't believe that companies are composed of a collective Borg-like mind that is firm in its mindset. I believe that companies like Evernote are composed of individuals, one of whose attention we might grab on this matter. We are hoping this individual works this matter through the system. We aren't asking for a constitutional amendment- this is just an enhancement to an already well-loved system that many of us use on a daily basis. 

 

 

 

...

 

Thank you! Your ticket has been escalated to our technical support team and you should receive another response via email shortly. 

 

 

Here's the reply from Evernote Support:

 

Thanks for contacting Evernote support. Thank you for your patience during this process. To clarify, I understand random thumbnail images are being associated with your notes.

Thumbnail images are created based on their size. Evernote chooses the "easiest" (usually smallest) images in the note to display in the thumbnail view. Evernote will automatically choose a random image if there are multiple images in the note. One way to prevent this is to delete these "random" images in the note.

Once the random images are deleted, the thumbnail may refresh once you click on a different note, then click back to view the note in question. This will "force" the Evernote server to recognize the images remaining in the note and will create a new thumbnail image.

 

... Seriously? That's the solution? Delete images, smallest first, until it randomly picks the right one? No thanks.

 

 

But the thing is THIS does NOT work. I've tried deleting on several notes on several instances. They have to be more specific here. Do they mean the web version, application or mobile? None of them have worked for me. Even if deleted, the note will still* keep the deleted image as a thumbnail. 

 

 

Leah,

 

I understand your frustration and please know that we really are here to help and want to get this working for you. Will you open up a support ticket via https://evernote.com/contact/support/ and let me know the number? I'll route it to our technical team members and they'll explain the steps and see what's going on from your end. 

 

Lolitta

 

Ticket #1130007

 

...

 

Thank you! Your ticket has been escalated to our technical support team and you should receive another response via email shortly. 

 

 

Here's the reply from Evernote Support:

 

Thanks for contacting Evernote support. Thank you for your patience during this process. To clarify, I understand random thumbnail images are being associated with your notes.

Thumbnail images are created based on their size. Evernote chooses the "easiest" (usually smallest) images in the note to display in the thumbnail view. Evernote will automatically choose a random image if there are multiple images in the note. One way to prevent this is to delete these "random" images in the note.

Once the random images are deleted, the thumbnail may refresh once you click on a different note, then click back to view the note in question. This will "force" the Evernote server to recognize the images remaining in the note and will create a new thumbnail image.

 

... Seriously? That's the solution? Delete images, smallest first, until it randomly picks the right one? No thanks.

 

But the thing is THIS does NOT work. I've tried deleting on several notes on several instances. They have to be more specific here. Do they mean the web version, application or mobile? None of them have worked for me. Even if deleted, the note will still* keep the deleted image as a thumbnail. 

Definitely noted.

Thank you! Thank you for responding! Is someone working on this?

YES! Hence my last post. 

GRRR. 

Has anyone else noticed in the last few days that the automatic thumbnail algorithm has become even worse? The last 5 recipes I've clipped have chosen the weirdest thumbnails -- the tiny portrait of the blogger in her signature, a google plus share icon, a single star gif from a 4-star rating, a little document icon that doesn't even appear on the page, etc. In all of these cases there were big, beautiful juicy photos of the food in the clipping that were ignored by the algorithm.

 

C'mon Evernote, if you had the best possible image selection algorithm, maybe we could let this slide, but this is kinda ridiculous.

Hello folks, 

I hope that you will join me in Tweeting and commenting on Evernote's Facebook posts about this issue. It's been 3 years, thousands of user requests and it is something very small that they can make happen today:

"Dear Evernote - why are you not listening to your thousands of users about this small issue: https://discussion.evernote.com/topic/18482-choosing-a-thumbnail/page-15"

2 years later... we are still asking for this feature. I also give it a thumbs up. 

2 years later... we are still asking for this feature. I also give it a thumbs up.