KeithBurrow

Problem solved! And I think I have stumbled onto something. In answer to your suggestion PinkElephant, I had been trying to do just that - add some text to one of the notes on my phone that wasn't syncing to the web - and watching what happened. I could force that note to sync by doing that, but my problem was - how do I identify the missing 589 notes from the 11,890 total so that I can force them to sync? And then I noticed something. I keep a weekly journal for my office work, and I was missing my journals between Sept. 9th and Oct. 31. So when I went back to one of those un-synced notes on my phone and added some text to force it to sync with the web, I noticed that ALL of the missing notes in that notebook synced! That lead me to compare the note counts in each of my 81 notebooks on my phone to those on the web, and on my computer. When I clicked on each notebook to verify the note count, it seemed to force a sync for each NOTEBOOK, so that by the time I was finished clicking on all 81 notebooks, my total note count had grown from the 11,890 to 12,483 - matching my phone perfectly! So I opened my desktop app to see if I could replicate the same thing. Sure enough, before I started, my total note count was 11,890. After clicking on each NOTEBOOK, one at a time, when I was done - my note count was also 12,483. Not sure why this happened, but I'm glad to have everything synced again. I hope this helps those of you who are also struggling with this issue. Trying clicking on each NOTEBOOK, one at a time, allowing it to sync up. Then check your total note count at the end. Hopefully, this works for everyone. Thank you to all of you (PinkElephant, Gazumped, Dave in Decatur) who took the time to try to help me out on this issue. I really appreciate the time you took to help a stranger. Much appreciated.

Really good question - but no. I'm the one usually doing the sharing, and there's only a couple of dozen. I keep wondering what happened on Sept. 9th, either on my phone, or on the server side. That's when all notes taken between Sept. 9 and Oct. 31 disappear from the server, but not my phone. Since Nov. 1, when I discovered the problem, any new notes I create, whether on the web, or on the app, sync fine. It's just that window of time, and those 589 notes that won't sync to the server now. I can't understand why today's notes, created on my phone, sync fine with the web and the desktop app. But nothing between those dates. Still scratching my head on this. But thanks for the good suggestion.

Unfortunately, still not working for me (same account for all 4 listed below, no trash in any, : iOS (synced multiple times today) = 12,483 notes Microsoft EDGE browser = 11, 919 notes Chrome = 11, 919 notes Windows Desktop APP (10.65.3) = 11, 919 notes This to me is weird and makes no sense. Still waiting for Evernote to address this issue.

Thanks Dave-in-Decatur for the insight. That could be the case. My problem just started happening Tuesday this week (Oct. 31st.) Up until that day, everything was syncing just fine across all devices. Now, there seems to be a mismatch across all my devices and platforms. I'm hoping that something is going on server-side that will explain all this.

I had received a support response to my ticket with the standard advice for fixing the problem - all of which I have done and tried while the problem persists. I told support this in my ticket, but they still gave me the standard reply. No help there. As to your points - all devices are synced. All devices are online. I have logged in and out of the web client several times, even uninstalling and reinstalling the desktop app as well. The problem persists. I don't want to log out of my phone since it is the only instance that still shows all 12,480 notes, whereas the web and the desktop app only shows 11, 890 or 11, 910 notes respectively. Nothing has changed. Still missing 590 notes and over 6 weeks of data since Sept. 9th.

My ticket # is 3774969. I appreciate the desire to help. Thank you.

I received a similar email today as well. Very basic script for obvious things. I hate to say it, but I've given up after 10 years and over 12,000 notes with Evernote. With ZERO real technical support, I no longer trust it, or them anymore. I'm looking for a new app that i can migrate to (perhaps OneNote) in the coming months. I'm very disappointed in Evernote. Sorry I can't be of more assistance thirtythreesixty. I'm still stuck on this issue as well.

Thanks for the thoughts. I did switch to the old version on the Web View, which did capture a few more notes (total online notes come up to 11, 910 from 11,890 - but still far less than the 12,480 notes on my iphone app) - and then switched back to the new version, - with no effect unfortunately. Still the same problem. Another odd symptom - when I "PIN" one of the missing notes on my phone to the "HOME" widget, that missing note then shows up on the WEB version suddenly. This is the only way I can get some of the critical missing notes that remain on my phone to show up on the WEB version. I've sent a support ticket off to Evernote to see if they can help. For now, I'm refusing to log out of the phone app for fear of losing the 550-600 notes I captured between Sept. 9th and today.

I'm having the same problem. My phone app has 12,480 notes and is current. But the WEB version only has 11,890 notes, missing everything I've input since Sept. 10th, 2023 until today (October 31, 2023). Almost 600 notes just disappears. I've logged out and in many times. I've restart my computer many times. Not sure what the issue is.