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gazumped

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gazumped last won the day on April 15

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Community Answers

  1. Could you use the filtered notes window on the home page?
  2. Literally one you pay for? Choices at the moment are Personal or Professional.
  3. Hi. This new behaviour has already been noted - best advice is to contact Evernote Support and wait for a response. We're mainly other users here so no workarounds / fixes available that I'm aware of - except to use a dedicated code editor and attach the output file to your note for the time being. We're told that highlighting and other features are coming to Evernote but it's unknown how you should approach your now-altered content, and whether or how it can be returned to its original state. If/ when you do receive some feedback from Evernote please post it here...
  4. I'd suggest you add your own support request to the one(s) already submitted
  5. Try deleting your local database/ uninstalling with Revo Uninstaller, and powering off and on again before a reinstall. That will remove all traces of your currrent setup and give you a fresh start. Things will be slow for a day or two while everything gets set up again in the background, but you should find things get back to normal. If that's not the case, please confirm your device and OS/ Evernote version numbers and we'll re-think this...
  6. Hello Gazumped, you seem to know alot, I have been a user for > 12 years. I need desperately customer support - before they were sold I could put in a ticket and have a ticket number and know if someone was working on my case. Now I cannot have a dialogue and I have no idea the status of my problem. I am having an emergency in that when restarting the main window opens and it looks ok, but immediately it turns into a blurry window. Then something comes up to restart or quit - I have done both, rebooted, downloaded a new image and it is still the same. I use evernote every hour and now I am frozen out. How do I get customer support help? (I have already submitted a report).. Is there a number? 🙂

  7. It doesn't. But you're posting guesses not facts or useful information. My point was - you're not helping either... Has anyone had a response from Support yet?
  8. Hi. You were using a version of Evernote that was considerably out of date - so much so that (after a year or two of warning messages) the company cut off access to the remaining few users of that whole family of products at the end of March. As long as you were logged in at some point, your notes to that stage should have synced with the server, where they will still be available if you sign in at Evernote.com. Sadly anything created after then may have been lost. You should also be able to download and install the new v10 if you wish. If your old installation of 5.5 still exists on your desktop you may have a large database file (EXB or similar) which could contain unsynced notes. If you can give us more details of the file type we may be able to suggest some options which could give you access to the content - forinstance via a SQLite application - if there's important data you absolutely need to recover.
  9. The process should be fairly simple, but is currently slow... contact Support - https://help.evernote.com/hc/requests/new (but be very patient for a response) EDIT - Oh, and as you could have done at any time: please go to https://www.evernote.com/BillyBillingProfile.action (it's the 'Billing' page of your online account) and check out the very bottom of the page, just above "Terms of Service". 'Cancel your Evernote subscription' is there - choosing it will downgrade you to Free to avoid further billing.
  10. Hi. We're mainly other users here. Please raise this with Support https://help.evernote.com/hc/requests/new (be very patient for a response) or feed it back to feedback@evernote.com.
  11. Not that I'm aware - is this an exact duplicate? No spelling or capitalization difference at all? Have you tried restarting your device? ...And what is your device? You're posting in the iOS Legacy forum and that service was closed last month...
  12. Hi. We're mainly other users here. Please raise this with Support https://help.evernote.com/hc/requests/new (be very patient for a response) or feed it back to feedback@evernote.com.
  13. Don't think it's related to account type - I had a legacy test account until recently; converted it to v10 without any issues. I doubt you'll get to the bottom of this with or without a poll - what you need is to contact Support - which may take some time, but they can fix your login issues...
  14. Wasn't me that said that - the author is no longer with us, since it was irrelevant to the discussion and seemed like typical bland AI-speak. On the general topic - Legacy was declared obsolete (and potentially dangerous) 3 years ago. v10 was a new and different product which replaced it, If you find the new product inadequate for your needs, there are plenty of other options out there...
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