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JellyFarm

Missing Images

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A number have notes from the last couple of days no longer have images. I've seen previous posts recommending to check the history and revert to a prev. version, but as a PLUS user, that doesn't appear to be an options.

Are there alt. methods of recovering missing images? 

 

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8 minutes ago, JellyFarm said:

A number have notes from the last couple of days no longer have images. I've seen previous posts recommending to check the history and revert to a prev. version, but as a PLUS user, that doesn't appear to be an options.

Are there alt. methods of recovering missing images? 

You didn't indicate a platform 

You should log into the web platform (www.evernote.com) and see if the images are really missing.  You could just have a device problem.

 

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Apologies.

macOS Beta. App version 6.9 (updated yesterday).
& iOS 10. Latest version. 
I check online and the images are also missing there.

The missing pics were document snaps taken via iOS and some jpg's from the web. The web images I can download again, but the documents I don't know if I can get access to re-take them. 

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1 hour ago, JellyFarm said:

macOS Beta. App version 6.9 (updated yesterday).
& iOS 10. Latest version. 
I check online and the images are also missing there.

The missing pics were document snaps taken via iOS and some jpg's from the web. The web images I can download again, but the documents I don't know if I can get access to re-take them. 

For me, I have two options on retrieving lost data

- my personal backups

- Evernote Note History. Possibly worth it to subscribe for one month to retrieve your pictures

 

I'd be concerned about why the images disappeared.

You could open a support ticket, or reinstall the software.

 

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Yes. I'll probably upgrade the subscription at least for the month to see if that would allow me get the pics.

The alarming thing, however, is more have gone missing. I just created a dedicated folder for tax notes I've been working on. After transferring them to the new folder half the notes (about 5 notes in total) lost their images. That worries me. 

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On 2016-09-21 at 3:20 PM, JellyFarm said:

Yes. I'll probably upgrade the subscription at least for the month to see if that would allow me get the pics.

The alarming thing, however, is more have gone missing. I just created a dedicated folder for tax notes I've been working on. After transferring them to the new folder half the notes (about 5 notes in total) lost their images. That worries me. 

Open a support tiket.  Enhansed support is one of the things you're paying for        Contact Evernote Support   

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Yep Gunna do that. 

Upgrading allowed me to retrieve the images for the older notes which lost pics when moving to a new notebook a moment ago.  
The more recent notes are not showing previous versions, so there's nothing to restore. The upgrade wasn't a solution for these. 

Thanks Much -;)

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On 2016-09-21 at 3:39 PM, JellyFarm said:

Upgrading allowed me to retrieve the images for the older notes which lost pics when moving to a new notebook a moment ago.  
The more recent notes are not showing previous versions, so there's nothing to restore. The upgrade wasn't a solution for these. 

You really should implement backups on your Mac. 

It could be a simple export of your notes.

My backup process is documented here

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This just happened to me as well. I'm a Premium user, but the note in question is shared by my wife from her account, so I don't have access to note history. Reported as bug 1836118.

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18 hours ago, E-NoteForum said:

This just happened to me as well. I'm a Premium user, but the note in question is shared by my wife from her account, so I don't have access to note history. Reported as bug 1836118.

Hi @E-NoteForum, thanks for posting. I took your ticket and requested some additional information from you. I look forward to your response!

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Update: I'm seeing newly missing images. Both screenshots from macOS and iOS snapshots. I have an open ticket re this and am providing activity logs to support. 

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I was able to replicate images missing when synced to IOS.

I opened ticket 1837099

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