familycapers 0 Posted September 3, 2016 Share Posted September 3, 2016 I have been annotating a course workbook for a few weeks off and on. All of the sudden when I click the the "Annotate this PDF . . ." option nothing happens now. How can I troubleshoot this? Here is how I click to start annotation: https://www.evernote.com/l/ASRr5A2NBuNJDag7Y4Ph8zpQOzcaZrzedrQ I am version 6.8 (from appstore so autoupdates) https://www.evernote.com/l/ASSQlPGdDPNAuouBCg8hDVDxRuupwjqvpUU Update 1: I tested "annotate" on another PDF and it is working fine. So there must be something with the current note / pdf causing this. Here is a link to the note / pdf I am working on: https://www.evernote.com/l/ASQPpemepsJHfKvR9sRIZMBbgQNskrN_zmE Update 2: I dowloaded and made a copy of the PDF file. Then I opened in Adobe Acrobat and edited the file (optimized size) then saved the file under a new name. I then created a new Note with the new PDF and Annotate still will not work. It must be something with the PDF file (link in update 1) and the current annotations? Update 3: I exported the PDF to Word format then from Word saved back to PDF format. When I import that new PDF into a Note, Evernote does let me Annotate. However, I lost the ability to edit any previous annotations (there were several) and some of the annotations were garbled during the transitions. The PDF that is linked in Update 1 needs something done to it to make it annotatable. Any ideas? Link to comment
Level 5* DTLow 5,735 Posted September 3, 2016 Level 5* Share Posted September 3, 2016 I was able to replicate your issue on my Mac and iPad Could it be the security settings assigned to the pdf or maybe the size - 93 pages Link to comment
familycapers 0 Posted September 3, 2016 Author Share Posted September 3, 2016 Thank you for the reply. It annotated for several days before stopping. There were no direct edits to the PDF file using any other program before it stopped annotating. So the file permissions is probably not an issue. You may be onto to something with the size. Maybe there is some limit to how the annotations are stored against the PDF and my markups exceeded this? I am new to these forums. Is there any way to get this escalated to support? Link to comment
Level 5* DTLow 5,735 Posted September 3, 2016 Level 5* Share Posted September 3, 2016 19 minutes ago, familycapers said: I am new to these forums. Is there any way to get this escalated to support? Contact Evernote Support Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.