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Alan Houser

ANSWERED From "Business" to "Premium"?

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Forgive me if this has been answered, but I'm honestly unsure how to phrase it, or where to start. 

This morning, my Evernote account/apps had what I'm always used to: PERSONAL and BUSINESS folders. 

This evening, I'm looking at a streamlined version (6.8 (453749 App Store)) that apparently updated without my consent (or warning?).

I'm now a "PREMIUM" member instead of a "Business" user? 

I now have 1865 files in "TRASH", and looking through all the files in trash, they're all files I carefully and thoughtfully stored WHERE I WANTED THEM. 

 

WHAT HAPPENED?

AT WHOM CAN I YELL?

WHO CAN FIX THIS?

wtf.png

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Hi.  If you raised a support ticket,  please post the number here.  We can flag it for a forum Admin to take a look.  Chat do work weird hours - try them early tomorrow.  Is it possible your business subscription came due?

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Thanks @gazumped my ticket is: Ticket# 1798254

I've gone through settings and tried to figure something out, and cannot. 

My fear: if I extend premium, what happens to all files in my trash? 

If people are bashing Evernote for pricing updates, that's fine. But I have (had?) a business account because I have a business, and I need things in order. Now, there's nothing but mayhem in my account. 

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DOH! Evernote emails were all filtered (and missed). 

Sorry for raising-up the flag, but shouldn't there be a notification WITHIN THE APP?!? PLEASE?!?

Now I need to figure out how to pay to get things the way they were previously. 

I was poised over the PAY button, but what if I cannot roll-back? All business notes are trashed; no longer any folders. Does paying return me to a previous state?

:blush:

 

DOH.png

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Sorry for the gap there - (timezones) - I flagged your post for a Forum Admin to look at,  plus there are some business users around here - maybe someone can give you a definitive answer.  I'm premium only.

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On 8/31/2016 at 9:38 PM, Alan Houser said:

Thanks @gazumped my ticket is: Ticket# 1798254

I've gone through settings and tried to figure something out, and cannot. 

My fear: if I extend premium, what happens to all files in my trash? 

If people are bashing Evernote for pricing updates, that's fine. But I have (had?) a business account because I have a business, and I need things in order. Now, there's nothing but mayhem in my account. 

Hi @Alan Houser,

It looks like one of our business specialists responded to you via email. Let me know if you need anything else!

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