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Ara E

Missing Notes and Constant Sync Error

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This happens several times - the email verification error when my account has been verified ages ago and then the part where my whole account resets everytime I log in and log out. 

I reset my cellphone last night which logged my Evernote account off. When I logged back in, I had no data left. I've tried checking the web version and logging in and logging out. Also have I tried making a ticket but to no avail. 

 

I don't normally do this -- that is file complaints -- but the data lost is very important to me. If anyone could help me retrieve it, that would be of great help. Thank you! 

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Hello @Ara E,

Thank you for posting and welcome to the forums. I definitely understand where you are coming from and loss of anything in Evernote is something we take seriously. What was the ticket number you were provided?

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On 28/08/2016 at 8:19 PM, Matt W. said:

Hello @Ara E,

Thank you for posting and welcome to the forums. I definitely understand where you are coming from and loss of anything in Evernote is something we take seriously. What was the ticket number you were provided?

I wasn't really provided a ticket number. 

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Hi @Ara E,

If possible, please private message me a screenshot of the email you received from us. From there I will better be able to assist.

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