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Guest Suzann

Syncing Evernote premium to smartphone

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Guest Suzann

I have upgraded from basic to premium on my mac desk top.. my phone is an android note3 and it still shows basic plan for evernote. However the email for google is different than the one I use on my mac. Is that the problem why the phone keeps the plan as basic. 

Thanks

Suzann

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23 minutes ago, Guest Suzann said:

I have upgraded from basic to premium on my mac desk top.. my phone is an android note3 and it still shows basic plan for evernote. However the email for google is different than the one I use on my mac. Is that the problem why the phone keeps the plan as basic. 

Your Evernote account has a userid and password.

You want to make sure you're using the same userid on all your devices.

If any of my devices is showing weird info, my solutions are

  1. Reboot the device
  2. Delete the app; Delete the database; Reinstall and let EN rebuild the database from the EN servers

If you wish to open a support ticket, there's a link below in my signature section

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