ahnastin 0 Posted August 8, 2016 Share Posted August 8, 2016 We use evernote to keep lab notebooks at work (research science). Our group leader has a premium account which we use to create and manage experiment notebooks so that all lab members can work with them simultaneously. We haven't had problems with running out of upload quota before. My group leader didn't know the rules were changing and therefore the premium account was automatically dropped back to a basic account. We therefore ran out of upload quota for these notebooks this month. I have been getting the error that "This note is in the notebook that belongs to XXXXX who reached the upload quota for this month." Last Friday, he upgraded back to premium to fix the problem. However, although his account has been upgraded and his quota returned, I am still getting the same problem. Any suggestions for how to fix this? I have tried rebooting the computers. I have made sure my (basic) account is only registered on one device. Link to comment
Level 5* DTLow 5,736 Posted August 9, 2016 Level 5* Share Posted August 9, 2016 I wasn't aware of any rule changes to upload limits. I'd suggest the leader contact Evernote Support. There's a link below in my signature section. Contact Evernote Support Link to comment
ahnastin 0 Posted August 10, 2016 Author Share Posted August 10, 2016 The point is that his account was initially downgraded to basic, I presume because of the fee changes (he probably didn't pay attention to the notices). He has now upgraded, but the affected notes still won't synchronise. If I can't find the solution, I will ask him to contact support, but getting the top person to follow up a support request is not usually the fastest way of getting somethin resolved, in my experience.. Link to comment
Level 5* CalS 5,280 Posted August 10, 2016 Level 5* Share Posted August 10, 2016 2 hours ago, ahnastin said: The point is that his account was initially downgraded to basic, I presume because of the fee changes (he probably didn't pay attention to the notices). He has now upgraded, but the affected notes still won't synchronise. If I can't find the solution, I will ask him to contact support, but getting the top person to follow up a support request is not usually the fastest way of getting somethin resolved, in my experience.. You could try File - Exit to totally close EN on your machine and then start EN again to see if the problem clears. Link to comment
ahnastin 0 Posted August 11, 2016 Author Share Posted August 11, 2016 I tried exiting evernote. I also tried rebooting the computer several times. That hasn't worked yet. Link to comment
ahnastin 0 Posted August 11, 2016 Author Share Posted August 11, 2016 Thanks for the suggestions by the way. I'm hoping there's still some obvious thing I've missed that will fix it. Link to comment
Level 5* CalS 5,280 Posted August 11, 2016 Level 5* Share Posted August 11, 2016 You are welcome, though not much help to date. Have you looked at his account on the web to see if the notes in limbo have synced to EN as yet? Last thing I can think off is to have him remove you from the share and then add you back. Link to comment
Recommended Posts
Archived
This topic is now archived and is closed to further replies.