AGV 0 Posted August 8, 2016 Share Posted August 8, 2016 Hello, I opened evernote on my new laptop and when my notes synced, it deleted half of the content. Can someone please help me recover the information? I've looked in Trash and tried to recover from my phone app, but no luck. I tried to contact support, but there is a request to develop an Activity log. I do not see the "Help" button that the page describes..... -AGV Link to comment
Level 5* DTLow 5,736 Posted August 9, 2016 Level 5* Share Posted August 9, 2016 On my Mac, the activity log is generated using Help > Actiity Log as per the image below You might try logging into the web platform at www.evernote.com and check the master copy of your notes to verify the notes are truly deleted. You might just be having an error with your device. Link to comment
AGV 0 Posted August 10, 2016 Author Share Posted August 10, 2016 Hi, Thank you! I was able to download the Activity Log, but I cannot find how to submit a ticket. Do you know how? Link to comment
Level 5* DTLow 5,736 Posted August 10, 2016 Level 5* Share Posted August 10, 2016 26 minutes ago, AGV said: Thank you! I was able to download the Activity Log, but I cannot find how to submit a ticket. Do you know how? There is a link below in my signature section. Contact Evernote Support Answer the questions and at the bottom there's a button to create a support ticket Link to comment
AGV 0 Posted August 10, 2016 Author Share Posted August 10, 2016 Okay, I answered the questions but this is what I see at the bottom. Do I have to upgrade? Link to comment
Level 5* DTLow 5,736 Posted August 10, 2016 Level 5* Share Posted August 10, 2016 1 minute ago, AGV said: Okay, I answered the questions but this is what I see at the bottom. Do I have to upgrade? What did you put in the quick search box? Link to comment
Level 5* DTLow 5,736 Posted August 10, 2016 Level 5* Share Posted August 10, 2016 6 minutes ago, AGV said: There's a box at the bottom of the form. You included it in your first screenshot. Not what you're looking for .... You have to type something into the box Link to comment
AGV 0 Posted August 10, 2016 Author Share Posted August 10, 2016 Right, and the option doesn't pop up Link to comment
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